Lizzete Rivera
Chicago,ILLINOIS
Summary
During my professional experience at Byline Bank and Sprint, I have been able to provide great customer service, Excellent sales and management abilities, as well as being skilled in counting and packaging money and keeping an accurate drawer.
As a Court Ordered supervisor I am skilled in providing proper documentation as well as reports. Remaining calm, polished and nonjudgmental in stressful situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Court Ordered Supervisor
Luis Sanchez Safetime Inc.
05.2022 - Current
- Assisted in the development of departmental policies and procedures, ensuring alignment with industry best practices and adherence to state and federal regulations.
- Maintained accurate records of children''s attendance, health, and incidents for parent communication.
- Enhanced child safety by implementing comprehensive supervision policies and procedures.
- Reduced behavioral issues by establishing clear guidelines and consistently enforcing rules.
Customer Service Representative
Sprint
01.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Bank Teller
Byline Bank
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Cashier, Dishwasher, Cook
Chipotle
07.2016 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Nursing
Chamberlain University
Chicago 07.2026
Associates in General Studies - Healthcare
Malcolm X College
Chicago, IL05.2023
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Patience and Empathy
- Customer relationship development
- Listening and Comprehension
- Stress Tolerance
- Fraud Detection Abilities
- Problem-solving abilities
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Conflict Resolution
- Microsoft Outlook
- Paperwork Processing
- Team Development
- Reliability and punctuality
- Positive Reinforcement
- Child Safety Awareness
- Boundary Setting
- Nutrition knowledge
- Educational Support
- Teamwork and Cooperation
Certification
- First Aid/CPR Certified
Reading, learning and writing
I believe that learning new things every day is a privilege. I love to read during my spare time and moments of stress to find ease and peace. I also like to express myself in writing, whether that is by annotating notes, books, magazines, etc, and writing essays.
Languages
Spanish
Native or Bilingual
Timeline
Court Ordered Supervisor
Luis Sanchez Safetime Inc.
05.2022 - Current
Customer Service Representative
Sprint
01.2019 - 01.2021
Cashier, Dishwasher, Cook
Chipotle
07.2016 - 05.2018
Bank Teller
Byline Bank
No Degree - Nursing
Chamberlain University
Associates in General Studies - Healthcare
Malcolm X College
- First Aid/CPR Certified
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