Lizzeth Tamayo
Hobart,IN
Summary
Highly committed to safety, service and teamwork. Hardworking, reliable individual seeking to enhance customer experiences in our friendly skies.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
Chicago, IL
11.2022 - Current
- Provide outstanding customer service by actively engaging with customers, utilizing effective listening skills and demonstrating strong interpersonal abilities.
- Collaborate effectively with other departments to ensure the best customer experience possible.
- Monitor security checkpoints to ensure safety of passengers and staff members alike.
- Ensure proper weight distribution of luggage in accordance with aircraft specifications.
- Efficiently assist customers with their ticketing, rebooking, and baggage needs.
- Resolve customer issues efficiently using problem solving skills.
- Provide assistance to passengers with special needs, including individuals in wheelchairs and unaccompanied minors
Owner/Manager
Posh Studio Salon
Hammond , IN
04.2017 - 04.2020
- Drove exceptional customer service and motivated team members to develop strong client relationships.
- Managed recruitment, training, scheduling, and performance evaluations to uphold exceptional service standards.
- Resolved customer complaints promptly and effectively by offering suitable solutions.
Sales Associate
MAC Cosmetics
Merrillville, IN
12.2010 - 04.2016
- Assisted customers with beauty advice, product recommendations and application techniques.
- Provided excellent customer service through friendly greetings and assistance.
- Exceeded sales goals by providing tailored beauty experiences that met customers' specific needs.
Education
Certified Nail Technician -
Glitter Nail Academy
Oak Park, IL02-2021
Real Estate Broker -
McColly School of Real Estate
Crown Point, IN07-2017
Skills
- Extensive Customer Service Experience
- Bilingual: Fluent in English and Spanish
- Effective Communication
- Problem-solving aptitude
- Interpersonal Skills
- Decision Making
- Multitasking
- Teamwork and Collaboration
- Time Management
- Adaptability and Flexibility
Timeline
Customer Service Agent
Southwest Airlines
11.2022 - Current
Owner/Manager
Posh Studio Salon
04.2017 - 04.2020
Sales Associate
MAC Cosmetics
12.2010 - 04.2016
Certified Nail Technician -
Glitter Nail Academy
Real Estate Broker -
McColly School of Real Estate
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