Lizzett Y. Gutierrez
El Paso,TX
Summary
Dynamic professional seeking a full-time position in a challenging environment that fosters growth and innovation. Committed to contributing skills and expertise to drive company success and enhance operational efficiency. Dedicated to leveraging experience to support organizational goals while embracing opportunities for personal and professional development. Passionate about making a meaningful impact in a collaborative team setting.
Overview
12
12
years of professional experience
Work History
Legal Assistant
Caroline J. Smith & Assocites P.C.
Chicago, IL
01.2025 - 01.2025
- Managed client intake procedures and payment processing to ensure efficient handling of eviction cases and tenant/landlord disputes.
- Assembled and categorized client information documents and evidence to facilitate case management and review processes.
- Meticulously crafted and organized legal documents, including motions and orders, for presentation to opposing parties and judicial authorities.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
BUILDING PARALEGAL
Debbstoppers
Chicago, IL
01.2019 - 01.2025
- (2019)Achieved high client satisfaction in a call center representative role by delivering timely case updates. Streamlined payment processing to enhance efficiency. Facilitated document requests for clients to support their needs. Coordinated appointments with the acting attorney to optimize client interactions.
- (2020-22)Managed front desk operations as a receptionist. Facilitated client interactions by welcoming visitors and preparing documentation for council meetings. Coordinated appointment scheduling and payment processing to enhance client experience.
- (2023-25)Streamlined gathering of critical personal information necessary for bankruptcy filings to ensure compliance and accuracy. Produced legal documents, including affidavits and motions, to support legal processes. Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
CUSTOMER SERVICE
WESTERN UNION
International
01.2018 - 01.2019
- Performed data entry tasks with accuracy and attention to detail. Assisted customers by addressing inquiries and resolving issues promptly. Supported team efforts to enhance customer satisfaction and streamline processes.
CALL CENTER REPRESENTATIVE
COVERDELL
Chicago, IL
01.2017 - 01.2018
- Responded to incoming calls, delivering support and information regarding insurance policy services requested by holders.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained accurate records of customer interactions using CRM software, ensuring data integrity.
CALL CENTER REPRESENTATIVE
USA VEIN CLINIC
Chicago, IL
01.2017 - 01.2017
- Achieved seamless communication by effectively managing incoming calls for new and existing patients. Enhanced patient onboarding by accurately collecting personal information, including full name, date of birth, and medical insurance information.
- Maintained accurate records of customer interactions using CRM software, ensuring data integrity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
CALL CENTER REPRESENTATIVE
GOHEALTH
Chicago, IL
01.2017 - 01.2017
- Engaged with potential clients via incoming calls, effectively closing sales for health insurance services.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained accurate records of customer interactions using CRM software, ensuring data integrity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Title Searcher
Fidelity National Title Insurance Company
Chicago, IL
01.2013 - 01.2015
- Processed customer orders efficiently to maintain accurate records. Assisted customers with inquiries to enhance satisfaction. Supported team members in achieving daily operational goals.
- Conducted thorough property title research to identify liens and encumbrances.
- Analyzed public records for accurate title documentation and ownership verification.
- Processed high-volume orders accurately using order management systems.
Education
High School Diploma -
Thomas Kelly High School
Chicago01-2008
Skills
- Computer literacy
- Proficient in Microsoft Office Suite
- Experienced in basic computer tasks
- Familiarity with softwares: SoftPro, TEAM, METRO, Citrix, NextAce, Titlewave, Titlepoint, CTM, SAP, Salesforce Stratus Bankruptcy, Pacer, Lexis, Justia and FindLaw
- Efficient learner
- Scheduling/Planning
- File organization
- Calendar management
- Legal document preparation
- Client communication
- Administrative support
- Document preparation
- Legal research
- Document drafting
- Document filing
- Writing and editing
- Client support
- Exceptional telephone etiquette
- Client service and support
- Data management
- Data entry skills
- Order tracking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Legal Assistant
Caroline J. Smith & Assocites P.C.
01.2025 - 01.2025
BUILDING PARALEGAL
Debbstoppers
01.2019 - 01.2025
CUSTOMER SERVICE
WESTERN UNION
01.2018 - 01.2019
CALL CENTER REPRESENTATIVE
COVERDELL
01.2017 - 01.2018
CALL CENTER REPRESENTATIVE
USA VEIN CLINIC
01.2017 - 01.2017
CALL CENTER REPRESENTATIVE
GOHEALTH
01.2017 - 01.2017
Title Searcher
Fidelity National Title Insurance Company
01.2013 - 01.2015
High School Diploma -
Thomas Kelly High School