Lizzette Chavira
El Paso,TX
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
15
15
years of professional experience
Work History
Case Manager
Southwest Key Trail House
El Paso , TX
07.2022 - 09.2024
- Conduct initial intake interviews of youth, including gathering information, possible sponsorship information, and establishing the age of the youth. Conduct interviews of family members, friends of family, and/or sponsor to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter.
- Determine options available for youth within 48-72 hours, and proceed with the required documentation to reunify youth with family in their home country or in the United States, as deemed applicable.
- Document all actions taken and contacts with youth, sponsor, and stakeholders in the form of a progress note, as required by the program.
- Submit completed reunification packet with appropriate referral made by case manager for the timely release of youth to designated ORR representative.
- Provide weekly face-to-face updates to youth and telephone updates to family members/sponsor.
- Drive clients to facilities program services, which may include transportation to court appointments, attorney visits, and other appointments as per contractual requirements as needed. Also include transportation youth within the United States, if reunified.
Business Owner
Puro Sabor Burritos & Cakes
El Paso , TX
06.2021 - 06.2022
- Established marketing strategies, such as social media campaigns, to promote the business.
- Monitored cash flow to ensure proper budgeting of resources.
- Resolved conflicts between employees or customers in a timely manner.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained and supervised employees.
- Ensured compliance with all local laws and regulations related to the business operations.
CPS Investigator
Family & Protective Services Department
El Paso , TX
10.2012 - 07.2021
- Conducted interviews with children and families to assess safety and risk of abuse or neglect.
- Collaborated with local law enforcement, child protective services staff, schools and community organizations to ensure the safety of children in crisis situations.
- Participated in court proceedings related to the removal of children from their homes due to abuse or neglect.
- Assisted victims by connecting them with appropriate social service resources.
- Developed plans for family reunification when possible.
- Investigated allegations of physical abuse, sexual abuse, emotional abuse, neglect and abandonment.
- Attended trainings on investigative techniques specific to child welfare cases.
- Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
- Documented case information by completing forms promptly and filing with appropriate agencies.
Rehab Specialist
El Paso MHMR
El Paso , TX
08.2011 - 12.2011
- Provided psychoeducation on topics related to mental health awareness or self-care techniques.
- Performed home visits when necessary to assess a client's environment or provide additional support.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Maintained detailed records of client progress and adjusted treatment plans as necessary.
Community Outreach Referral Technician
Region 19 Head Start
El Paso , TX
10.2009 - 08.2011
- Qualify low-income families to enter the Head Start program.
- Conduct the application and assessment to qualify children and families for the Head Start program.
- Conduct a home visit to identify the family's situation.
- Conduct health clinics.
- Conduct case staffing with teacher and parents.
- Manage computerized data collection systems with proficiency.
- Generate timely and accurate status and program information report.
Education
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ06-2010
Diploma: Medical Office Specialist
Career Center of Texas
El Paso, TX04-2005
Skills
- Excellent learning and communication skills
- Work well under pressure and in a team environment
- Executive Leadership
- Responding quickly in crisis situations
- Excellent interview skills
- Documenting all relevant information and completing all required form
- Testifying in court
- Respecting cultural diversity among co-worker and all work-related contacts
- Prioritizing deadlines and working flexible hours
Accomplishments
Spanish and English full professional.
Timeline
Case Manager
Southwest Key Trail House
07.2022 - 09.2024
Business Owner
Puro Sabor Burritos & Cakes
06.2021 - 06.2022
CPS Investigator
Family & Protective Services Department
10.2012 - 07.2021
Rehab Specialist
El Paso MHMR
08.2011 - 12.2011
Community Outreach Referral Technician
Region 19 Head Start
10.2009 - 08.2011
Bachelor of Science - Human Services
University of Phoenix
Diploma: Medical Office Specialist
Career Center of Texas
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