Lizzette Rosales
Las Vegas,NV
Summary
Looking for an opportunity to utilize my profession in providing excellent customer service and creating memorable dining experiences for restaurant customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I have learned to maintain focus and positive a attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
Work History
Host/Server/Bartender
La Salsa Cantina Restaurant
08.2007 - Current
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Wahlburgers
03.2021 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Night Auditor
Travelodge
10.2008 - 03.2015
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
Education
High School Diploma -
Durango High School
Las Vegas, Nevada06.2007
Skills
- Guest Engagement
- High-Volume Dining
- Cash Handling
- Food and Beverage Pairings
- Menu Memorization
- Strong Work Ethic
- Positive Attitude
- Hospitality Best Practices
Timeline
Server
Wahlburgers
03.2021 - 01.2024
Night Auditor
Travelodge
10.2008 - 03.2015
Host/Server/Bartender
La Salsa Cantina Restaurant
08.2007 - Current
High School Diploma -
Durango High School
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