Lizzie Lane

• Greeted guests, took accurate orders, and delivered prompt, friendly service.
• Managed multiple tables efficiently in a fast-paced environment.
• Entered orders in POS and coordinated with kitchen/bar for timely delivery.
• Served food and drinks, checked on guest satisfaction, and resolved issues.
• Processed payments accurately and maintained clean, organized dining areas.
• Upsold menu items and followed all food safety and alcohol service guidelines

Warehouse Operations & Team Leadership

• Managed a team of 12 warehouse staff in day-to-day fulfillment operations, including shipping, receiving, and quality control to ensure efficient workflow and high customer satisfaction.
• Created and maintained weekly staff schedules, processed time-off and coverage requests while balancing productivity and labor needs.
• Led training programs for new employees on standard operating procedures, safety protocols, and performance expectations to ensure consistency and compliance across teams.
• Delegated tasks and set daily priorities based on volume and staffing levels to optimize order throughput and minimize bottlenecks.
• Demonstrated working knowledge of international shipping, including overseas freight coordination, customs documentation, and compliance requirements.

Process Improvement & Project Leadership

• Drove special projects and operational troubleshooting—serving as a primary internal lead and customer liaison to resolve issues, improve processes, and enhance communication between departments.
• Conducted quality assurance testing on packaging and finished products; proactively identified issues and implemented corrective action plans to reduce errors.

Inventory & Fulfillment Expertise

• Built and maintained an in-depth product knowledge base of 350+ SKUs primarily in the cosmetics category to improve accuracy in picking, packing, and restocking activities.
• Picked, packed, and shipped an average of 500+ items per shift, consistently meeting performance goals and quality standards.
• Maintained an impressively low error rate (0.03%) over a 5-year tenure, demonstrating strong attention to detail and process discipline.
• Oversaw inventory control functions including intake of stock, cycle counts, product rotation, expiration tracking, storage organization, and loss prevention.
• Managed warehouse supplies and shipping materials, ensuring adequate stock levels and procurement to support uninterrupted operations.

Operational Accountability & Safety

• Maintained compliance with company policies, safety standards, and best practices to promote a productive and secure work environment.
• Supported receiving and shipping processes—verifying products against purchase orders and documentation to ensure accuracy of inbound/outbound logistics.