Hi, I’m
Lizzie Sannum
Wesley Chapel,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
years of professional experience
1
Certificate
5
Languages
Work History
Centerplate, A Sodexo
Vendor/hawker
07.2023 - Current
Job overview
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Processed transactions by calculating purchase totals and collecting payments.
Event Management Solutions
Beer Vendor/ Hawker/ Bartender
08.2017 - Current
Job overview
- Addressed each customers' needs and wants to recommend suitable product options.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Levy Restaurants
Kitchen Assistant
12.2022 - 03.2023
Job overview
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Line cook, prep cook and plating for wedding tasting
Valencia College
Person Trainer/ Fitness instructor
11.2017 - 01.2019
Job overview
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Designed innovative fitness plans and classes to keep clients engaged.
- Maintained clean and organized workout environment to enhance overall fitness experience.
Bråte School
Substitute teacher
10.2011 - 01.2017
Job overview
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Bamsrudlåven Restaurant
Bartender, hostess, waitress
07.2016 - 01.2017
Job overview
- Greeted new customers, discussed specials, and took drink orders.
- Served high customer volumes during special events, nights, and weekends.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Smaalenene Hotel, Askim
Bartender, hostess, waitress
05.2016 - 01.2017
Job overview
- Greeted new customers, discussed specials, and took drink orders.
- Served high customer volumes during special events, nights, and weekends.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Båstad
Kindergarten Translator and Assistant
08.2016 - 12.2016
Job overview
- Translated documents from Spanish to Norwegian.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Listened to recordings and translated confidential information.
Bakker Gjestegård Guesthouse, Trøgstad
Restaurant Co-owner
01.2006 - 01.2015
Job overview
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Prepared food, served guests, and dealt with customer service.
Apollo Travel Group
Tour Guide
03.2012 - 01.2013
Job overview
- Guided groups of up to 70 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Responsible for hotel service, emergency phone, excursion sales, hospital visits and police reports.
- Spoke with guests in Norwegian, Swedish, and Danish.
Education
Touro Worldwide UniversityOnline
MBA from Peace And Conflict Resolution Studies
06.2022
University Overview
- 4.0 GPA
- Summa Cum Laude graduate
- TUW Scholarship Recipient
University of TampaTampa, FL
Bachelor of Arts from International Studies
05.2022
University Overview
- History Minor
- Phi Theta Kappa Member
- National Society of Collegiate Scholars Member
- Alpha Sigma Lambda Member
- Ranked in Top 10% of class
- Awarded Pi Sigma Alpha for outstanding International Studies Graduate 2021
University of TampaTampa, FL
Bachelor of Science from Applied Sociology, Resolution
05.2021
University Overview
- University of Tampa honors society Member
- magna cum laude graduate
- International grant Scholarship Recipient (7,000)
- Achievement award Scholarship Recipient (4,000)
Valencia CollegeOrlando, FL
Associate of Arts
05.2019
University Overview
- Ranked in Top 10% of class
- 4.0 GPA
- Valencia College Honors student Member
- Summa Cum Laude graduate
- Extracurricular Activities: Volunteer 200+ hours
- Phi Theta Kappa Member
Skills
- Closing Procedures
- Production Leadership
- Language skills
- Customer Care
- Customer Inquiries
- Critical Thinking
- Conflict Resolution
Languages
Norwegian
Native or Bilingual
Swedish
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Danish
Professional Working
Swahili
Elementary
French
Elementary
Certification
- TIPS
- SERVSAFE
- PADI Advanced
- STCW '95 (A-VI/1-1, 1-2 ,1-3, and 1-4)
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