Elizabeth Darke
Westerville,OH
Summary
My aim as a dynamic leader in any role I take on is to lead through three pillars: people development, fostering relationships, and driving for results. By leading through company’s values, and consistently challenging and stimulating my associates, I cultivate a creative and profitable team culture.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
16
16
years of professional experience
Work History
Assistant Manager/ Educator/Key Leader
lululemon athletica and Ivivva
Rochester Hills, MI
06.2015 - 11.2022
- Spoke during region wide training on genuinely connecting with guests, asking for the sale, and how to close gaps in sales numbers with our guests
- The quarter following ended at 112% to sales plan
- Generates ideas and consistently coordinates local events that engage the community
- Since opening seeing an increase in foot traffic of 7% year over year
- Cultivates an in-store culture based on lululemons’ core values resulting in a 97% employee retention rate over two years
- Coaches team on decision making skills in order to create a world class guest experience leading to a 90% guest satisfaction score annually
- Sets and assists in creating personal development plans and goals quarterly for 25 team members
- Involved in a region wide recruitment and interview panel supporting all stores in ensuring 100% hiring quotas for the holiday season with fully qualified candidates
- After the holiday season, 75% of candidates were hired to permanent roles within the company
- Participates in the implementation of multiple social media campaigns, growing our Facebook reach an average of 15% each month, while generating positive brand exposure
- Planning store events for guests of up to 100+ in store including Earth Day yoga at Bordines, annual community birthday party, girl crew recruit, studio store shop nights
- Organizing team sales and bulk sales for both ivivva and lululemon- taking orders, submitting and delivering.
- Customer service skills with Medallia. Responding to feedback and engaging with guests around store opportunities
- Resulting in highest reach and engagement across the region
Fitness Instructor
Xtend Barre
Rochester, MI
03.2014 - 02.2017
- Builds relationships with clients and the community contributing to an active membership base of (300)
- Teaches and instructs clients during 60 minute Pilates and dance based group fitness classes to high energy and tempo music
- Cultivates trust and commitment with clients by assessing individuals and suggesting appropriate modifications and challenges
- Demonstrates equipment set-up and movement repetitions with proper form and alignment to ensure safety and understanding of choreography
- Promotes and participates in studio challenges to increase studio traffic and maintain rapport with clients
- Studio attendance increases #% on average during each challenge
- Plans and collaborates with studio owner on teaching multiple yearly community and charity events with 60-80 attendees
- Exposing our brand to new markets and seeing 10% new membership enrollment
- Identifies and enlists new talent to the Xtend Barre team in both instructor and front desk roles
- Personally recommended 8 of the last 10 filled positions
- Provided personal training services to clients according to their individual needs.
- Developed and implemented fitness programs tailored to the goals of each client.
- Demonstrated proper form and technique for various exercises and strhes.
- Instructed group classes in a variety of disciplines such as yoga, Pilates, aerobics, strength training and kickboxing.
- Encouraged participants to reach their fitness goals with positive reinforcement techniques.
- Performed administrative duties such as scheduling appointments, processing payments and ordering supplies.
- Ensured that all equipment was properly maintained in accordance with safety protocols.
Dance Company Manager
Holland America Cruise Line
, International
01.2007 - 12.2013
- Dance performer responsible for providing entertainment to cruise ship passengers in the theater onboard the ship
- Averaging two, 50 minute shows an evening five nights a week
- Instructed weekly “Dancing with the Stars at Sea” class with an attendance rate of approximately 100 diverse guests
- Scheduled, coordinated, and facilitated training and daily rehearsals for 13 cast members
- Managed cast and stage members to ensure all parties were adhering to their contracts
- Logged and reported weekly recaps for all shows; identifying any bottlenecks and resources that were needed to elevate guest experience
- Implemented a weekly coaching and development session with cast members through review of customer comment cards and ratings
- Celebrated individual and team wins while quickly addressing and resolving any negative comments
- Generated additional company revenue by hosting tables at formal dinner parties with guests
- Focused on generating excitement about their vacation experience and motivating them to book excursions, attend events, and plan a future vacation
- Averaged an additional $5,000 in sales per night
- Interacted with guests during backstage tours and attended guest theme nights/ parties as a brand ambassador for Holland America Line’s standard: “Signature of Excellence.”
- Trained and executed safety drills for basic fire, general emergency evacuations, lifeboat/ raft trainings, environmental safety, disability awareness training, and codes of conduct
- Confidently assembled and led large groups of people in both emergency and non-emergency situations
Education
Bachelor of Fine Arts - Dance
Marymount Manhattan College
01.2007
Skills
- Team Leadership
- Feedback & Coaching
- Clear Communication
- Client Relations
- Collaboration
- Promoting
- Recruiting
- Creative Thinking
- Public Speaking
- Microsoft Office Suite
- Medallia
- Sales monitoring
- Recruiting and interviewing
- Task Delegation
- Employee Performance Evaluations
- Sales Reporting
- Money Handling
- Customer rapport
- Orientating and training
- Policy Enforcement
- Social Media Marketing
- POS Systems
- MINDBODY: Online Booking
- DayForce Scheduling
Timeline
Assistant Manager/ Educator/Key Leader
lululemon athletica and Ivivva
06.2015 - 11.2022
Fitness Instructor
Xtend Barre
03.2014 - 02.2017
Dance Company Manager
Holland America Cruise Line
01.2007 - 12.2013
Bachelor of Fine Arts - Dance
Marymount Manhattan College