Hunter Gregory

- Monitored high priority tickets and reported findings to Company Grade and Field Grade officers

- Monitored and granted access to internal documentation

- Used Remedy Smart Reporting to visualize trends in tickets

- Facilitated communication between customers and technicians

- Participated in Change Advisory Board meetings

- Installed, maintained, and configured Cisco routers and switches

- Used Cisco ISE/802.1x to ensure secure network access

- Supported customers through the troubleshooting and remediation of Layer 1, Layer 2, and Layer 3 issues

-Became familiarized with IT Fundamentals, such as computer hardware, software, networking principles, and the OSI model

- Gained hands-on experience in configuring Cisco and Juniper network devices, to include the configuration of Layer 2 and Layer 3 network protocols, such as VLANs, OSPF, and EIGRP, and security measures, such as access control list

- Configured Tactical Local Area Network Encryption Devices (TACLANEs) to demonstrate competence in ensuring secure communications in classified environments

- Successfully completed the COMPTIA Security+ course, demonstrating an understanding of cybersecurity principles, risk management, network security, and cryptographic techniques