Llavya Todd
Temple
Summary
Detail-oriented professional specializing in visitor management and customer service. Proven ability to streamline processes and enhance patient relations while maintaining compliance and safety standards.
Professional visitor services expert with proven history of enhancing guest satisfaction and streamlining operations in high-traffic environments. Recognized for collaborative approach and commitment to achieving results. Adaptable to changing needs, offering reliability and strong focus on team success. Skilled in communication, problem-solving, and visitor management.
Overview
3
3
years of professional experience
Work History
Visitor Management
Towne Park - Baylor Scott and White
Temple, TX
05.2025 - Current
- Implemented visitor management system to track guest arrivals accurately and maintain proper documentation on-site visits.
- Streamlined visitor management processes, maintaining accurate records of all individuals entering or exiting company premises.
- Streamlined visitor management processes to minimize risks associated with unauthorized access.
- Optimized visitor management protocols to maintain order while ensuring efficient guest processing times.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Handled patient inquiries, providing accurate information and support.
Esthetician
Divine Touch Spa
Killeen, TX
04.2024 - 12.2025
- Delivered personalized skincare consultations to assess client needs and recommend appropriate treatments.
- Performed facials, chemical peels, and body treatments using advanced techniques and high-quality products.
- Maintained strict hygiene standards and ensured compliance with safety protocols in all procedures.
- Educated clients on post-treatment care and recommended home skincare regimens for optimal results.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Analyzed skin condition and made appropriate product recommendations.
- Provided clients with knowledge of all cosmetic services being provided.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
Esthetician Instructor
Haut Institute
Belton, TX
01.2024 - 01.2025
- Delivered personalized skincare treatments based on client needs and skin types.
- Conducted thorough skin analyses to recommend appropriate products and services.
- Educated clients on skincare routines, enhancing product knowledge and application techniques.
- Maintained cleanliness and organization of treatment areas to ensure a safe environment.
- Developed and delivered comprehensive esthetics curriculum to enhance student learning outcomes.
- Facilitated hands-on training sessions, ensuring mastery of advanced skincare techniques and treatments.
- Assessed student performance through practical evaluations and provided constructive feedback for improvement.
- Mentored aspiring estheticians, promoting professional growth and adherence to industry standards.
Education
Medical Assistant - Medical
Cybertex Institute of Technology
Killeen, TX12-2025
Esthetican - Esthetics
Paul Mitchell The School
Austin, TX02-2022
Skills
- Visitor management procedures
- Visitor management
- Visitor management systems
- Visitor management protocols
- Front desk operations
- Appointment scheduling
- Telephone etiquette
- Medical terminology
- HIPAA compliance
- Insurance verification
- Reminder calls
- Patient relations
- Records management
- Customer service
- Medical terminology knowledge
- Patient scheduling
- Effective communication
- Networking and relationship building
- Conflict resolution
Timeline
Visitor Management
Towne Park - Baylor Scott and White
05.2025 - Current
Esthetician
Divine Touch Spa
04.2024 - 12.2025
Esthetician Instructor
Haut Institute
01.2024 - 01.2025
Medical Assistant - Medical
Cybertex Institute of Technology
Esthetican - Esthetics
Paul Mitchell The School