Devin Dugan
Albany,NY
Summary
Highly motivated individual seeking a job in Cannabis. Organized and dependable with a willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Docent
Albany Institute Of History & Art
08.2023 - Current
- Enhanced visitor experience by providing engaging and informative guided tours.
- Developed captivating presentations for diverse audiences, catering to various age groups and interests.
- Collaborated with museum staff to create interactive exhibits and educational materials.
- Assisted in the planning and execution of special events, increasing community engagement.
- Conducted thorough research on exhibit content to ensure accurate and up-to-date information was delivered during tours.
Member Service Representative
Capital District YMCA
07.2022 - Current
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions and concerns.
- Trained staff on operating procedures and company services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Budtender
Nova Farms
01.2021 - 04.2022
- Sold flowers, concentrates, and edibles in a fast-paced environment.
- Restocked supplies and arranged displays.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Weighed, prepared and packaged different types of products.
- Calendar management, scheduling, and data entry.
Retail Sales Associate
Maiden Lane Wine And Liquor
08.2019 - 05.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Bachelor of Arts - Communications
Pace University
New York, NY2019
MBA - Business Management
SUNY At Albany
Albany, NY2025
Skills
- Adaptability
- Computer Literacy
- Customer Inquiries
- Administrative Support
- Packaging products
- Mail Management
- Microsoft Office
- Restocking Inventory
- Thorough and Organized
- Verbal and Written Communication
- Cannabis strain familiarity
Timeline
Docent
Albany Institute Of History & Art
08.2023 - Current
Member Service Representative
Capital District YMCA
07.2022 - Current
Budtender
Nova Farms
01.2021 - 04.2022
Retail Sales Associate
Maiden Lane Wine And Liquor
08.2019 - 05.2020
Bachelor of Arts - Communications
Pace University
MBA - Business Management
SUNY At Albany
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