Summary
Overview
Work History
Education
Skills
Timeline
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Devin Dugan

Albany,NY

Summary

Highly motivated individual seeking a job in Cannabis. Organized and dependable with a willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Docent

Albany Institute Of History & Art
08.2023 - Current
  • Enhanced visitor experience by providing engaging and informative guided tours.
  • Developed captivating presentations for diverse audiences, catering to various age groups and interests.
  • Collaborated with museum staff to create interactive exhibits and educational materials.
  • Assisted in the planning and execution of special events, increasing community engagement.
  • Conducted thorough research on exhibit content to ensure accurate and up-to-date information was delivered during tours.

Member Service Representative

Capital District YMCA
07.2022 - Current
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions and concerns.
  • Trained staff on operating procedures and company services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Budtender

Nova Farms
01.2021 - 04.2022
  • Sold flowers, concentrates, and edibles in a fast-paced environment.
  • Restocked supplies and arranged displays.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Weighed, prepared and packaged different types of products.
  • Calendar management, scheduling, and data entry.

Retail Sales Associate

Maiden Lane Wine And Liquor
08.2019 - 05.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

Bachelor of Arts - Communications

Pace University
New York, NY
2019

MBA - Business Management

SUNY At Albany
Albany, NY
2025

Skills

  • Adaptability
  • Computer Literacy
  • Customer Inquiries
  • Administrative Support
  • Packaging products
  • Mail Management
  • Microsoft Office
  • Restocking Inventory
  • Thorough and Organized
  • Verbal and Written Communication
  • Cannabis strain familiarity

Timeline

Docent

Albany Institute Of History & Art
08.2023 - Current

Member Service Representative

Capital District YMCA
07.2022 - Current

Budtender

Nova Farms
01.2021 - 04.2022

Retail Sales Associate

Maiden Lane Wine And Liquor
08.2019 - 05.2020

Bachelor of Arts - Communications

Pace University

MBA - Business Management

SUNY At Albany
Devin Dugan