Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lloyd Dain

Summary

Dynamic Assistant Manager at Barnes & Noble with expertise in operational management and team leadership. Proven track record in enhancing customer service and optimizing inventory management. Skilled in staff recruitment and performance evaluation, fostering a positive work environment that drives employee growth and satisfaction. Committed to achieving operational excellence and delivering exceptional results.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Barnes & Noble
09.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Assistant Manager

Barnes & Noble
Hamilton, NJ
02.2014 - 09.2020

Assistant Manager

Barnes & Noble
North Brunswick, NJ
03.2010 - 02.2014

Assistant Manager

Barnes & Noble
East Brunswick, NJ
04.2006 - 03.2010

Education

Bachelor Of Arts - English Literature

Concordia College
Bronxville, NY

Skills

  • Operational management
  • Team leadership
  • Performance evaluation
  • Staff recruitment
  • Customer service
  • Conflict resolution
  • Inventory management
  • Training development
  • Employee coaching
  • Financial reporting
  • Customer relations
  • Staff training and development
  • Recruiting and interviewing

Timeline

Assistant Manager

Barnes & Noble
09.2020 - Current

Assistant Manager

Barnes & Noble
02.2014 - 09.2020

Assistant Manager

Barnes & Noble
03.2010 - 02.2014

Assistant Manager

Barnes & Noble
04.2006 - 03.2010

Bachelor Of Arts - English Literature

Concordia College
Lloyd Dain