Lloyd Donerson

• Provide Tier 1-2 technical support in-person and remotely, resolving 30+ weekly tickets for hardware, software, and network issues across Windows/macOS environments
• Implemented automated scripts (PowerShell/Bash) to streamline software deployments, reducing setup time by 40%
• Conduct security audits for user access permissions in Active Directory and Microsoft 365, ensuring compliance with firm policies
• Excelled in multitasking, prioritizing tasks, and managing time effectively to meet deadlines in high-pressure settings.
• Managed high levels of call flow and responded to technical support needs.
• Assisted IT team with routine maintenance tasks, including system updates, data backups, and security patches, to optimize performance and maintain system integrity.
• Proficient in a wide range of operating systems (Windows, macOS, Linux) and diverse software applications, ensuring smooth technical operations across platforms.
• Managed and ensured the secure processing of sensitive data and documents within cloud-based systems, maintaining confidentiality and compliance with industry standards
• Provided administrative support to attorneys, including scheduling meetings, coordinating documents, and facilitating efficient workflow in a fast-paced legal environment.

• Developed a customer portal using React.js and Node.js, reducing support requests by 25% through self-service features
• Built secure REST APIs with JWT authentication and rate limiting to prevent brute-force attacks
• Optimized SQL, MongoDB and PostgreSQL queries, reducing report generation time from 15 minutes to under 2 minutes
• Deployed Dockerized microservices to AWS ECS, achieving 99.9% uptime via load balancing
• Paired with fellow engineers to brainstorm ideas, debug problems and review code.
• Adopted engineering best practices and delivered highest quality scalable solutions.
• Collaborated with cross-functional teams to design and implement scalable software solutions that align with client requirements and business goals.
• Worked with customers to define requirements and troubleshoot issues and architected and implemented new engineering applications to meet needs.
• Corrected, modified and upgraded software to improve performance.
• Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
• Translated technical concepts and information into terms parties could easily comprehend.

⦁Led culinary teams in preparing meals for prestigious guests and members in Los Angeles
⦁Developed menus and assisted in cost analysis to maintain production and food labor costs
⦁Contributed to highly sought-after events, catering for prominent clients such as Audi, Toyota, and Heal the Bay, as well as organizing important wine dinners for business meetings
⦁Managed inventory and ensured compliance with FIFO protocol, while maintaining up-to-date records
⦁Assisted the executive chef in menu development, recipe creation, and food costing, optimizing profitability while maintaining quality
⦁Oversaw day-to-day kitchen operations, including food preparation, cooking, and plating, ensuring consistency and adherence to established standards
⦁Implemented efficient kitchen workflows and production schedules to maximize productivity and minimize waste
⦁Conducted regular inventory assessments and controlled costs through portion control, waste reduction, and inventory management techniques

• Managed logistics and accountability for $10M+ in sensitive equipment during overseas deployments
• Led 15-member team in high-stress environments, earning commendation for crisis response during natural disasters
• Developed emergency management plans for recovery decision-making and communications
• Implemented safety protocols for handling dangerous materials, maintaining 100% accident-free record
• Analyzed corporate intelligence data to identify trends and patterns.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Produced multi-source intelligence reports and products for different agency customers.
• Managed weapon handling, delivery, and shipping systems.
• Upheld Marine Corps dress and appearance regulations for professional appearance.
• Provided strategic plotting and navigation for warfare areas.
• Trained in conflict resolution among subordinates, equals and superiors.