Lloyd Jackson
Plainfield,NJ
Summary
Dynamic professional with experience at Johnson & Johnson, excelling in IT support and system optimization. Proven ability to enhance user satisfaction through effective helpdesk services and mobile device management. Skilled in application installations and security patching, fostering strong relationships while ensuring seamless technology operations.
Overview
4
4
years of professional experience
Work History
Sales Associate
Unique Thrift Store
08.2025 - Current
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
IT Technician
Johnson & Johnson
03.2022 - 04.2025
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
Education
Certificate of Technical Studies - Information Technology
Lincoln Technical Institute
Iselin, NJ06.2021
High School Diploma - High School Diploma
Elizabeth High School
Elizabeth, NJ06.2014
Skills
- Promotional support
- Application installations
- Security patching
- System performance optimization
- Helpdesk services
- Mobile device management
Timeline
Sales Associate
Unique Thrift Store
08.2025 - Current
IT Technician
Johnson & Johnson
03.2022 - 04.2025
Certificate of Technical Studies - Information Technology
Lincoln Technical Institute
High School Diploma - High School Diploma
Elizabeth High School