Lloyd Kilsby
Retail Manager
Sumrall,MS
Summary
Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
40
40
years of professional experience
Work History
Store Manager
Kohls Department Store
06.2007 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Co-Manager
Wal-Mart Supercenter
06.1999 - 05.2007
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Recommended quality workers to increase company's productivity and profitability.
- Enhanced store sales by implementing strategic merchandising initiatives and promotional campaigns.
- Improved employee performance through effective coaching, training, and regular performance evaluations.
- Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
- Monitored competitor activity within the local market to identify opportunities for growth or areas requiring improvement in our own operations.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Jitney Jungle Stores
05.1994 - 05.1999
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Jitney Jungle Stores
06.1985 - 04.1991
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
Bachelor Of Business Administration And Management - Business
Jones County Junior College
Ellisville, MS1989
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store merchandising
- Retail inventory management
Timeline
Store Manager
Kohls Department Store
06.2007 - Current
Store Co-Manager
Wal-Mart Supercenter
06.1999 - 05.2007
Store Manager
Jitney Jungle Stores
05.1994 - 05.1999
Assistant Store Manager
Jitney Jungle Stores
06.1985 - 04.1991
Bachelor Of Business Administration And Management - Business
Jones County Junior College
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