LLOYD R MILTON JR
Quality Assurance
Burnsville,MN
Summary
Route Sales Representative delivering, selling, and merchandising a full product line across grocery, chain, and convenience accounts. Manage a 30ft box truck across 10–20 store accounts and 8–12 daily route stops while stocking 91+ cases per day and maintain truck and personal safety through the proper use of PPE/training. Build and maintain store-manager relationships to support sales growth, product placement. Keep proper documentation to ensure sales and refunds records are properly maintained for up to one year's timeframe. Maintains DOT-ready vehicle inspections and independent route execution.
Overview
35
35
years of professional experience
Work History
Route Sales Representative
Frito-Lay
02.2026 - Current
- Delivered, sold, and merchandised complete line of products to large chain stores, grocery stores, and gas stations, enhancing product visibility and availability.
- Drive a 30ft box truck on my set route, work independently to unload orders, merchandise product and partner with the store managers to increase sales.
- Built and maintained customer relationships, fostering loyalty and repeat business.
- Maintain sales/refunds records.
- Conducted daily pre/post inspections on assigned truck, ensuring compliance with safety standards and maintaining accurate documentation.
- Follow all DOT regulations to maintain driving status.
GSOC Operator
Allied Universal
11.2025 - 02.2026
- Identify, evaluate and monitor enterprise risks that could impact business activities and provide business leaders the information they need to make critical decisions.
- Collaborated with cross-functional teams to create innovative strategies and develop best-in-class programs, enhancing sustainable effectiveness.
- Create detailed reports of incidents using internal incident management reporting systems.
- Created detailed incident reports using internal incident management systems to document and analyze security events.
- Collaborate with cross-functional teams to create innovative strategies and develop best in-class programs that drive sustainable effectiveness.
PRINCIPAL QA ENGINEER, COMPLIANCE
Digital River
01.2020 - 03.2025
- Validated new storefront and SaaS connector releases for US/EU/ROW regulatory compliance using internal/client storefronts and APIs using Postman.
- Conducted risk assessment reviews of storefront clients’ releases against regulatory compliance requirements, identifying and prioritizing potential threats.
- Led compliance testing for over 150 clients, ensuring adherence to consumer commerce laws and regulations, which resulted in a 10% reduction in compliance issues.
- Developed and updated compliance test plans to align with global regulations, ensuring thorough validation of storefront releases.
- Created and maintained compliance test plans ensuring alignment with updated global regulations.
- Delivered compliance training to internal and client teams, enhancing understanding of regulatory requirements.
- Collaborated with project managers to enhance reporting stability and consistency across work streams, improving project tracking and transparency.
- Managed and wrote 300+ new tests for a Global VAT Invoicing project, increasing team efficiency by 15%.
- Managed software implementation projects by coordinating with cross-functional teams, tracking project metrics and defects ensuring timely delivery and resulting in a 12% increase in project efficiency.
- Partnered with Project Managers to stabilize reporting and drive consistency across work streams.
- Tested ad-hoc projects based on requirements and Statements of Work (SOW).
- Provided subject matter expertise during testing phases, ensuring timely releases for high-priority projects.
SENIOR QA ENGINEER, SMARTCHANNEL
Digital River
07.2017 - 01.2020
- Led global QA testing teams for Adobe and Avast storefronts, acting as Release Manager for regular and emergency releases.
- Developed and executed test plans and regression suites, implementing defect management strategies with Jira and HP-ALM to enhance testing efficacy.
- Expanded on continuous improvement of regression suite, increasing the speed and accuracy of releases by 20%.
- Trained clients and QA teams on processes, improving workflow efficiency and ensuring adherence to requirements.
- Managed QA release cycle and assigned projects to QA team.
- Trained clients and QA teams on processes which ensured streamlined workflows and adherence to requirements.
- Worked with Scrum teams to provide estimates for upcoming releases.
- Led weekly 1:1s with QA team to prioritize workloads, identify roadblocks, and provide real-time feedback and guidance.
QA ANALYST, RETAIL POINT OF SALE
Accenture Consulting
04.2017 - 07.2017
- Executed manual storefront and Point of Sale testing to verify functionality conformed to QA standards.
- Developed and evaluated test plans in Azure, prioritizing tasks and managing multiple project streams effectively.
- Provided daily and weekly updates to global cross-functional teams to ensure alignment of sprint outputs with business objectives.
QA ENGINEER, SAP
Digital River
03.2015 - 12.2016
- Led testing for the FX Fees project, generating $100k+ in revenue in Q4 2015 by implementing efficient workflows.
- Managed on-shore and off-shore teams, ensuring accurate testing outcomes delivered within tight deadlines.
- Successfully conducted regression testing for SAP Process Orchestration upgrades, spanning 6+ months.
- Conducted regression testing for SAP Process Orchestration upgrades over 6+ months, verifying system stability.
- Developed SAP SD training module for off-shore team of 12, facilitating training sessions over 3 months.
QUALITY ASSURANCE ENGINEER, MyCommerce
Digital River
07.2012 - 03.2015
- Led testing and release management for SWREG commerce platform, ensuring quality and on-time product launches.
- Developed automated and manual test cases in HP ALM and Selenium to enhance test coverage and reliability.
- Automated regression testing across three platforms.
- Automated regression testing across three platforms, streamlining the release process and reducing manual effort.
- Integrated PayPal Express and Bitcoin, contributing $600k+ in new revenue.
BUSINESS ANALYST, MyCommerce
Digital River
06.2004 - 07.2012
- Analyzed sales data and trends to identify fraud patterns, supporting compliance with Visa and MasterCard regulations.
- Conducted content moderation and compliance reviews, identifying and flagging adult and explicit material to maintain platform integrity.
- Created and automated RYG report for top 50 clients across 6 platforms using MS Office Suite, streamlining reporting process.
Senior Customer Service Specialist
Digital River
01.2001 - 06.2004
- Resolved escalated customer inquiries from junior representatives, enhancing overall customer satisfaction.
- Responded to 75 phone and over 350 email customer service inquiries daily.
- Processed phone, email, and mail inquiries as well as purchase orders, ensuring timely fulfillment.
- Validated companies and set up credit accounts for purchase orders, facilitating smooth transactions.
Senior Merchandising Specialist
Best Buy
09.1996 - 12.2000
- Executed overnight resets at store locations across Minnesota and Wisconsin to enhance visual merchandising.
- Interpreted planograms and adjusted store displays according to weekly ads and corporate directives.
- Revised local planograms to align with current stock and optimize display for similar value items.
- Performed overnight resets at assigned store locations across Minnesota and Wisconsin.
- Received shipments twice a week requiring lifting and stocking of items up to 120 lbs.
Medical Service Technician
US Air Force
01.1992 - 01.1996
- Provided 3+ years of service on medical/surgical ward and 1 year in emergency room, ensuring high-quality patient care.
- Monitor vital signs and document patient care.
- Coordinated and facilitated medical procedures, directly contributing to patient treatment and recovery.
- Set up and maintained diagnostic and therapeutic equipment, supporting effective patient diagnostics and treatment.
- Teamwork, leadership & compliance training in medical and military environments.
Education
No Degree - General Studies
Minneapolis Community And Technical College
Minneapolis 05.2001 -
No Degree - General Studies
Aveta Management And Strategy Institute
Minneapolis, MN 05.2001 -
No Degree - Biology coursework
Western Oklahoma State College
Altus, OK 05.2001 -
Medical Service Technician Certification - Medical Technology
Community College of The Air Force
Altus, OK01-1995
No Degree - English coursework
Northern Michigan University
Marquette, MI 05.2001 -
Skills
Route planning
Delivery operations
Customer account management
Product merchandising
Inventory control
Project management
Team leadership
Cross-functional collaboration
Written & verbal communication
Compliance expertise
Route optimization software
Planogram execution
Order reconciliation
Timeline
Route Sales Representative
Frito-Lay
02.2026 - Current
GSOC Operator
Allied Universal
11.2025 - 02.2026
PRINCIPAL QA ENGINEER, COMPLIANCE
Digital River
01.2020 - 03.2025
SENIOR QA ENGINEER, SMARTCHANNEL
Digital River
07.2017 - 01.2020
QA ANALYST, RETAIL POINT OF SALE
Accenture Consulting
04.2017 - 07.2017
QA ENGINEER, SAP
Digital River
03.2015 - 12.2016
QUALITY ASSURANCE ENGINEER, MyCommerce
Digital River
07.2012 - 03.2015
BUSINESS ANALYST, MyCommerce
Digital River
06.2004 - 07.2012
No Degree - General Studies
Minneapolis Community And Technical College
05.2001 -
No Degree - General Studies
Aveta Management And Strategy Institute
05.2001 -
No Degree - Biology coursework
Western Oklahoma State College
05.2001 -
No Degree - English coursework
Northern Michigan University
05.2001 -
Senior Customer Service Specialist
Digital River
01.2001 - 06.2004
Senior Merchandising Specialist
Best Buy
09.1996 - 12.2000
Medical Service Technician
US Air Force
01.1992 - 01.1996
Medical Service Technician Certification - Medical Technology
Community College of The Air Force