Lloyd Thomas Jr
Rowlett,TX
Summary
Experienced operations supervisor with a focus on budget management and customer service excellence. Proven success in implementing process improvements that significantly boost operational efficiency. Strong leadership skills that cultivate high-performing teams.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Special Services Contractor
Self Employed
Coppell, Texas
09.2021 - Current
- Performed lead vocals for live shows and studio recordings.
- Collaborated with musicians to create engaging musical arrangements.
- Coordinated with sound engineers for optimal audio quality during performances.
- Managed setlists to ensure a diverse music selection for events.
- Participated in rehearsals to refine performance quality and cohesion.
- Coordinated logistics for corporate events and community outreach programs.
- Managed vendor relationships to secure services and supplies for events.
- Organized event timelines and schedules to ensure smooth execution.
- Led cross-functional teams to enhance client engagement and satisfaction.
- Coordinated client meetings to gather feedback and address concerns effectively.
- Developed strategic plans to improve service delivery and operational efficiency.
Shop Operations Manager
Drivenbrands
09.2025 - 08.2026
- Reviewed monthly P&L statements to monitor budget goals and performance objectives.
- Set performance metrics and goals for customer service, customer retention, and P&L.
- Managed daily operations of sales department, including supervision of staff members.
- Trained sales staff on company products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained staff on best practices for enhancing customer interactions.
- Trained new employees on operational procedures and safety protocols.
- Managed daily operations to ensure smooth workflow and efficiency.
- Coordinated staff schedules to optimize team productivity and coverage.
- Implemented inventory control measures to maintain stock levels and accuracy.
- Collaborated with team members to identify and resolve operational challenges.
- Conducted regular inspections to ensure compliance with safety regulations and standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Regional Operations Supervisor
Automobile Club of Southern California
Coppell, Texas
04.2016 - 11.2021
- Supervised daily operations to ensure compliance with company standards.
- Coordinated logistics and inventory management across multiple locations.
- Monitored staff performance to maintain high service quality and efficiency.
- Implemented process improvements to streamline operations and reduce delays.
- Analyzed operational data to identify trends and improve process workflows.
- Collaborated with cross-functional teams to align regional goals with corporate strategy.
- Implemented safety protocols to promote a secure working environment for employees.
- Coordinated daily production schedules to optimize workflow and resource allocation.
- Managed inventory levels and ensured timely supply of materials for production.
- Implemented process improvements to enhance production efficiency and quality control.
- Developed annual budget plans aligning with organizational goals and objectives.
- Analyzed financial data to identify trends and inform budgetary adjustments.
- Monitored expenditures against budgets, ensuring compliance with financial guidelines.
Skills
- Multitasking and organization
- Supply management
- Change management
- Operations oversight
- Budget management
- Cost estimation
- Scheduling and planning
- Workforce management
- Problem-solving
- Time management
- Schedule management
- Site safety management
- Proactive leadership
- Task delegation
- Budget development
- Equipment installation
- Customer service
- Decision-making
- Process improvement
- Quality control
- Event coordination
Certification
Certified Emissions Inspector
Timeline
Shop Operations Manager
Drivenbrands
09.2025 - 08.2026
Special Services Contractor
Self Employed
09.2021 - Current
Regional Operations Supervisor
Automobile Club of Southern California
04.2016 - 11.2021