Lloyd Thorpe
Conyers,GA
Overview
18
18
years of professional experience
Work History
Customer Service
Job Support Services
09.2016 - 03.2024
- Accepting outbound and inbound calls for people who want to get the materials to study fir the United Post Office Jobs, Accepting customer services calls to help people get started with their study materials.
All Connect, Inc Inbound / Outbound Sales
07.2016 - 09.2016
- Accepting inbound calls and making outbound calls to set up your internet, voice, and video.
Customer Service Representative
Star Achievement Center
11.2015 - 05.2016
- Established USPS packets for customers applying for the postal service exams
- Received an average of 80 inbound calls
- Completed on average 25-30 outbound calls
- Customer support service throughout the complete hiring process.
Supervisor
Hire Dynamics
05.2015 - 11.2015
- Floor Leader approximately thirty (30) employee on daily workflow activities
- Operated sit-down forklift
- Maintained inventory, adhered to OSHA safety rules.
Account Manager
OwHomes
03.2014 - 05.2015
- Received 50-60 outbound calls
- Assisted customer with establishing credit management package.
Manager
ADT
11.2011 - 03.2014
- Supervised, managed and trained approximately sixty (60) employees, i.e., security alarm systems, etc
- Received 2,500 to 3,000 inbound calls daily
- Resolve customers concerns and complaints
- Implemented programs to improve company standards.
Collection Supervisor
Focus Receivable Management
05.2011 - 11.2011
- Collected high volume accounts
- Entered data via MS Word and Excel spreadsheet
- Handled between 70-80 calls daily
- Maintained the acquisition of revenue via Quickbooks.
Customer Service Manager
Roof 911
10.2009 - 05.2011
- Managed the company in all aspects, i.e., production, training new employee, etc
- Controlled and handled high volume of inbound calls daily
- Established computer programs, i.e., production, call center, dumpster, etc
- Collected delinquent accounts
- Implemented training course for new hires.
Account Executive
FDN / NUVOX Communications
10.2005 - 09.2009
- Called on businesses to sell telecommunication service
- Sold phone lines, i.e., DSL, POTS lines, PRI's and all data communications
- Provided assistance to the techs and tech support team
- Trained new employee on daily workflow.
Education
No Degree - Correctional Law Certificate
University of Florida
Gainesville, FL05.1980
No Degree - Music, Science, Medical Technology
Indian River State College
Ft. Pierce, FL09.1976
High School Diploma -
Fort Pierce High School
Fort Pierce Flordia06.1973
Skills
- Organizational
- Customer Service
- Leadership
- Communication Skills
- Detail Oriented
- Handle Projects Simultaneously
- Interpersonal
- Warehouse/Forklift/OSHSA
- Team Oriented
- Computer Maintenance
Computerexperiences
- Quickbooks
- MS Word & XP ( Excel, PowerPoint, Publisher, Outlook, Adobe Acrobat)
- Social Media
- Internet Explorer
- Chrome
- Intranet
- Computer Maintenance
- Access Database
References
AVAILABLE UPON REQUEST
Timeline
Customer Service
Job Support Services
09.2016 - 03.2024
All Connect, Inc Inbound / Outbound Sales
07.2016 - 09.2016
Customer Service Representative
Star Achievement Center
11.2015 - 05.2016
Supervisor
Hire Dynamics
05.2015 - 11.2015
Account Manager
OwHomes
03.2014 - 05.2015
Manager
ADT
11.2011 - 03.2014
Collection Supervisor
Focus Receivable Management
05.2011 - 11.2011
Customer Service Manager
Roof 911
10.2009 - 05.2011
Account Executive
FDN / NUVOX Communications
10.2005 - 09.2009
No Degree - Correctional Law Certificate
University of Florida
No Degree - Music, Science, Medical Technology
Indian River State College
High School Diploma -
Fort Pierce High School