Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lloyd Williams

Norfolk,VA

Summary

Results-driven Senior Systems Analyst with over 12 years of experience designing, implementing, and supporting enterprise IT systems in federal and defense environments. Proven expertise in systems integration, cybersecurity compliance, and cloud-based infrastructure, with a track record of optimizing performance, streamlining operations, and reducing costs. Skilled in translating complex technical requirements into actionable solutions while collaborating with cross-functional teams to ensure mission-critical systems meet rigorous operational and security standards. Holds an active Secret Clearance and is committed to fostering innovation, operational excellence, and service reliability.

Overview

13
13
years of professional experience
8
8
Certification

Work History

Senior Systems Analyst (Contractor)

ManTech
06.2024 - Current
  • Develop and maintain Standard Operating Procedures (SOPs) and technical documentation in compliance with DoD/DON cybersecurity frameworks.
  • Coordinate system integration efforts and ensure interoperability across cross-functional platforms, including military and federal systems.
  • Conduct impact analysis and feasibility studies for new IT initiatives and infrastructure upgrades.
  • Lead system testing, validation, and quality assurance activities.
  • Ensure systems comply with cybersecurity, data protection, and regulatory standards.
  • Provide advanced troubleshooting and Tier 3 support for complex system issues.
  • Support the development and implementation of IT systems, including custom applications and COTS solutions.
  • Design and document system architecture, workflows, and data models.
  • Analyze existing systems and processes to identify improvement opportunities or integration needs.
  • Collaborate with stakeholders to gather and define business, functional, and technical requirements.

System Administrator III (Contractor)

Serco Inc
08.2016 - 06.2024
  • Experience with VMware Horizon View
  • Spearheaded the migration of 100+ virtual machines and Servers from legacy infrastructure to VMware ESXi server 6.5/7.0, reducing operational costs by 30% and improving overall system efficiency.
  • Led the installation and configuration of Dell and Cisco routers and switches, resulting in a 40% improvement in network speed and a 30% reduction in latency.
  • Drastically improved user onboarding efficiency and security compliance by streamlining account creation and policy implementation in Active Directory, reducing onboarding time by 40%.
  • Delivered technical support to clients, offering prompt resolution of Windows, switches, VMware, and network security issues, ensuring smooth operations and client satisfaction.
  • Pioneered the deployment of Netapp cloud services to VMware, leading to a groundbreaking transformation in application and storage management. Significantly enhanced system performance by 25% and achieved a remarkable 60% reduction in data storage footprint.
  • Administers the configuration of LUNs, and the deployment to production environments to various military regions.
  • Identified and resolved critical system vulnerabilities, ensuring seamless operations, and safeguarding sensitive customer data; received commendation for maintaining 99.9% system uptime.
  • Assists in the management of the DoD/DON cyber security program.
  • Furnish support of Windows 2012/2016, Windows Server 2016 user environment and patch.

System Administrator (Contractor)

Knights Federal
06.2011 - 07.2016
  • Led comprehensive evaluation of computer network infrastructure, identifying, and resolving vulnerabilities and implementing advanced security measures; reduced cybersecurity incidents by 50% and safeguarded sensitive data.
  • Led the strategic implementation of an automated data backup mechanism utilizing cloud storage, leading to a significant 99.9% reduction in data loss risk and saving the IT team an average of 2+ hours per day, fostering enhanced productivity and data integrity.
  • Led the implementation of proactive monitoring systems, conducting regular system audits that resulted in a 25% reduction in network failures and a 15% increase in overall system performance.
  • Revamped computer disassembly procedures through the utilization of cutting-edge tools and techniques; successfully implemented thermal management strategies that mitigated system overheating by 20% and significantly improved overall user satisfaction.
  • Spearheaded the implementation of VMware OS, meticulously partitioning hard drives to enable users to effortlessly back up their data; achieved 50% reduction in backup time and enhanced data security.
  • Designed and executed a comprehensive permissions and policies framework, encompassing functional and user accounts, network monitoring, and file sharing policies; achieved 100% compliance and streamlined collaboration, resulting in a 30% increase in productivity.
  • Configures Windows Outlook for emails for clients on NIPR and SIPR.
  • Led the development and deployment of innovative data management programs, revolutionizing data collection, manipulation, and distribution processes for a wide range of applications; achieved a 50% reduction in data processing time and enhanced overall data accuracy by 20%.
  • Championed cross-functional collaboration by facilitating clear communication channels between personnel and management, resulting in successful implementation of network security policies, and fostering strong relationships across the organization.
  • Leveraged data analysis and ticket tracking software to identify common pain points and key areas for improvement, leading to a 30% reduction in overall customer support ticket volume.
  • Executed comprehensive strategies to meet DOD 8570 IAT Level II compliance standards, fortifying the organization's security framework and significantly minimizing the risk of cyber vulnerabilities.

Event Manager in the NOSC at JWFC (Contractor)

Loyola Enterprise, Inc.
11.2010 - 05.2011
  • Orchestrated comprehensive training sessions to upskill end-users on Windows OS (Windows 7 and Windows XP), Microsoft Office Suite, and internally used software applications. Demonstrated exceptional results with a remarkable 30% increase in user proficiency and a notable 20% reduction in support ticket volume.
  • Demonstrated exceptional resolution skills by maintaining a remarkable 95% customer satisfaction rate, surpassing departmental benchmarks, and ensuring timely response to support tickets within 24 hours or less.
  • Implemented proactive system monitoring tools to identify and resolve potential hardware and software issues, leading to a 40% decrease in system downtime.
  • Led efforts in identifying and resolving software vulnerabilities through proactive patch management, achieving a notable 50% reduction in security risks and ensuring data integrity across the organization's infrastructure.
  • Designed, implemented, and maintained cutting-edge information systems technology, including local and wide area networks, mainframe, and microcomputer systems, resulting in a 40% increase in network efficiency and reduced downtime by 25%.
  • Recognized stringent control measures and implemented robust monitoring systems for all telecommunications operations; proactively identified and resolved potential issues, resulting in a 35% decrease in network disruptions and enhanced communication reliability.
  • Implemented advanced diagnostic techniques to identify system vulnerabilities, resulting in a 40% reduction in cybersecurity threats and ensuring data integrity.

Education

Bachelor of Science - Computer & Information Science, Cyber and Information Security

ECPI University
Virginia Beach, VA
12.2022

Skills

  • Experienced with Windows operating system
  • Skilled in using Microsoft Office tools
  • Windows remote access expertise
  • Virtual connectivity solutions
  • VMware technology proficiency
  • Implementation of security measures
  • Dell router configuration
  • Configuration of Windows Server systems
  • Efficiency enhancement

Certification

  • VCA VMware Certified Associate
  • Juniper Networks Certified Associate (JNCIA-Junos)
  • Windows Operating System Security
  • Certified Server+ CompTIA
  • Certified Security + CE, CompTIA
  • Certified Network + CompTIA
  • Cisco Certified Network Associate
  • Microsoft Certified Professional (MCP), OCT
  • Microsoft Certified Technology Specialist (MCTS)

Timeline

Senior Systems Analyst (Contractor)

ManTech
06.2024 - Current

System Administrator III (Contractor)

Serco Inc
08.2016 - 06.2024

System Administrator (Contractor)

Knights Federal
06.2011 - 07.2016

Event Manager in the NOSC at JWFC (Contractor)

Loyola Enterprise, Inc.
11.2010 - 05.2011

Bachelor of Science - Computer & Information Science, Cyber and Information Security

ECPI University

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