DeChelle Jones
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
13
13
years of professional experience
Work History
Customer Service Representative (BCBS MI)
Morley Companies
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Caregiver
Gt Independence
05.2021 - Current
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Medical Assistant
Dermatology and skin surgery center
10.2017 - 02.2022
- Rooming patients and assisting with minor skin surgeries
- Answering telephones and completing telephone messages
- Scheduling appointments and referring patients to other offices
- Completing injections and vital signs
- Charting and obtaining medical and family medical history.
- Cleaning rooms, workspace, and stocking patient rooms
Call Center Telephone Agent
Answer United
03.2015 - 03.2016
- Answered inbound calls for multiple calls.
- Followed scripts for calls, took messages.
- Collected data to put into correct boxes
- Dispatched messages and data to company that used answering service
Nanny
Private Residence
06.2011 - 01.2019
- Assisted children with homework
- Prepare nutritious meals for children
- Assist children with everyday care and chores
- Cleaning and taking care of laundry
Education
Medical Assisting -
Ross Medical Educational Center
Portage, MI01.2017
Skills
- Telephone skills
- Quick Learner
- Ability to adapt to work environment
- Dedicated
- Works well alone as well as in groups
- Problem solver
- Account updating
- Appointment Scheduling
- Prioritization
- Call center experience
- Medical terminology knowledge
- Active Listening
References
Available Upon request
Timeline
Customer Service Representative (BCBS MI)
Morley Companies
09.2023 - Current
Caregiver
Gt Independence
05.2021 - Current
Medical Assistant
Dermatology and skin surgery center
10.2017 - 02.2022
Call Center Telephone Agent
Answer United
03.2015 - 03.2016
Nanny
Private Residence
06.2011 - 01.2019
Medical Assisting -
Ross Medical Educational Center
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