Lluvia Hernandez - Davila
Edinburg,TX
Summary
Dynamic professional with a proven track record in child supervision and customer service, notably at Passion Wireless. Excelled in conflict resolution and time management, enhancing customer satisfaction and loyalty. Demonstrated exceptional patience, empathy, and a strong work ethic across roles. Achieved high accuracy in financial transactions, showcasing reliability and attention to detail.
Experienced with creating safe and engaging environment for children. Uses effective communication to interact with both children and parents, ensuring clear understanding of expectations. Track record of managing multiple tasks simultaneously, demonstrating strong organizational skills and attention to detail.
Overview
7
7
years of professional experience
Work History
Babysitter
Own
11.2017 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Cashier
Taco Palenque
04.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
Passion Wireless
09.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Early Childhood Care And Education
The University of Texas Rio Grande Valley
Edinburg, TX03-2028
High School Diploma -
Idea Toros College Preparatory
Edinburg, TX03-2024
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Following directions
- Flexible scheduling
- Child supervision
- Conflict resolution
- Toddler care experience
- Active listening
- Childcare
- Housekeeping
- Age-appropriate activities
- Behavior monitoring
- Bathing and dressing
- Educational activities planning
Accomplishments
- Accomplished learning throug teaching .
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Taco Palenque
04.2024 - 08.2024
Customer Service Representative
Passion Wireless
09.2021 - 03.2023
Babysitter
Own
11.2017 - Current
No Degree - Early Childhood Care And Education
The University of Texas Rio Grande Valley
High School Diploma -
Idea Toros College Preparatory
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