Lluvia Rojas
Litchfield Park,AZ
Summary
Accomplished Care Coordinator with expertise in scheduling, exceptional customer service and a thorough understanding of patient care coordination and support. Successfully facilitated comprehensive care plans, ensuring seamless communication between case managers and patients. Demonstrated ability to manage complex caseloads and use problem-solving skills to improve patient outcomes as well as providing compassion and empathy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Coordinator Supervisor
Good Neighbor Support Services
03.2023 - Current
- On-Call work
- Quality customer service via phone call (Outbound and Inbound calls)
- Create caregiver's schedules, staff clients and make schedule adjustments
- Upload authorizations, troubleshoot the company app and report to Case Managers
- Coordinated with department managers to gather staffing requirements and create weekly/monthly schedules that met operational needs
- Utilized scheduling software to input employee availability, time-off requests, and shift preferences
- Monitored schedule adherence and made necessary adjustments to accommodate unexpected absences or changes in workload
- Served as the main point of contact for employees regarding schedule-related inquiries or concerns
- Collaborated with HR department to ensure compliance with labor laws, and company policies when creating schedules
- Maintained accurate records of employee attendance, time off requests, and other relevant information in the scheduling system/database
- Audited timesheets against scheduled hours to ensure accuracy before submitting them for payroll processing
- Participated in meetings related to workforce planning strategies
- Served as a subject matter expert on scheduling software/systems, providing guidance/troubleshooting support to users within the organization
Commercial Cleaner
Instant Cleaning LLC
01.2021 - Current
- Performed thorough cleaning and sanitization of commercial spaces, including offices, retail stores, and warehouses
- Utilized various cleaning equipment and chemicals to ensure high-quality results and maintain a safe working environment
- Managed inventory of cleaning supplies, restocking as needed to ensure uninterrupted service
- Received positive feedback from clients for consistently exceeding expectations in cleanliness standards
Professional Caregiver
FirstLight Home Care
03.2022 - 05.2022
- Provided compassionate and personalized care to elderly clients, ensuring their physical and emotional well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Managed household tasks including meal preparation, light housekeeping, and laundry
- Developed strong relationships with clients and their families through effective communication and empathy
- Created a safe environment by implementing fall prevention measures and maintaining a clutter-free living space
- Improved overall quality of life for many elderly clients through attentive care and companionship
Customer Service Representative
Signia Marketing
02.2020 - 11.2020
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Education
General Studies
Aims Community College
Greeley, COHigh school diploma -
Union Colony Preparatory School
Greeley, CO05.2022
Skills
- Customer Service, Office etiquette and HIPAA compliance
- Senior and DDD care for children and adults including in-home and assisted living facility
- Memory Care (Alzheimer's / Dementia)
- Respectful, honest, reliable, dependable and compassionate
- Verbal and written communication
- Caseload coordination, scheduling and Incident reporting
- Multitasking, organization, problem-solving and time management
- Date entry and documentation using Microsoft word, outlook and Excel
Certification
Article 9
Prevention & Support
First Aid & CPR Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Care Coordinator Supervisor
Good Neighbor Support Services
03.2023 - Current
Professional Caregiver
FirstLight Home Care
03.2022 - 05.2022
Commercial Cleaner
Instant Cleaning LLC
01.2021 - Current
Customer Service Representative
Signia Marketing
02.2020 - 11.2020
General Studies
Aims Community College
High school diploma -
Union Colony Preparatory School
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