Loagin Brookshire
Waynesville,NC
Summary
Experienced office professional with 10+ years in fast-paced environments, managing front desk operations, high call volumes, and daily business flow. Promoted into leadership roles at SpeeDee Oil Change & Auto Service, with hands on experience as an Assistant Manager and Service Advisor. Known for strong customer service, organization, and the ability to keep operations running smoothly while handling multiple priorities. Also a small business owner, bringing additional experience in sales, marketing, and client relations.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Hand Knotted
Waynesville, NC
09.2025 - Current
- Design and sell handmade bracelets for men, women, and children through social media and vendor events
- Manage all aspects of the business including inventory, pricing, customer communication, and fulfillment
- Process payments using Square, Venmo, and Cash App
- Generated $400+ in sales at a single event, exceeding sales goals
- Create custom pieces based on customer preferences, building repeat business
- Develop marketing content and promotions to increase brand visibility and engagement
- Design and set up vendor displays to attract customers and drive sales.
Assistant Manager
SpeeDee Oil Change & Auto Service
Asheville, NC
11.2021 - 2026
- Promoted into Assistant Manager and Service Advisor roles based on performance and reliability
- Oversee daily front office operations, managing customer flow, scheduling, and communication
- Handle 50+ calls per day while assisting walk-in customers in a fast-paced environment
- Advise customers on vehicle services, recommend maintenance, and build trust through clear communication
- Coordinate workflow between technicians and customers to keep operations efficient
- Maintain accurate customer, financial, and service records
- Improve office systems and communication processes to increase efficiency
- Deliver strong customer service that drives repeat business and positive experiences
Office Assistant
Fairview Door Sales
Fairview, NC
06.2017 - 11.2021
- Managed high-volume phone and in-person communication with customers and vendors
- Created and maintained spreadsheets, reports, and organized filing systems
- Processed payments, issued receipts, and updated customer accounts
- Supported scheduling, inventory tracking, and daily office operations
- Maintained accurate records and improved organization across office system.
Property Management
Smoky View Cottages
Maggie Valley, NC
12.2016 - 05.2017
- Managed tenant communication, rent collection, and property showings
- Conducted inspections and coordinated maintenance and repairs
- Built positive tenant relationships and handled issues efficiently
Office Assistant / Receptionist
Medical Solutions
Clyde, NC
04.2014 - 05.2017
- Assisted patients and medical offices with professional, detail-oriented support
- Managed calls, messages, and document handling in a busy office setting
- Maintained organized records and supported daily administrative tasks
- Ensured a clean, welcoming front desk environment
Education
High School Diploma -
Tuscola High School
Waynesville, NC06.2010
Skills
- Customer Service & Client Relations
- Scheduling & Dispatching
- Service Advising
- Billing, Invoicing & QuickBooks
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Data Entry & Record Management
- Inventory Management
- Multitasking & Time Management
- Strong Communication (Phone & In-Person)
- Organization & Attention to Detail
Timeline
Owner/Operator
Hand Knotted
09.2025 - Current
Assistant Manager
SpeeDee Oil Change & Auto Service
11.2021 - 2026
Office Assistant
Fairview Door Sales
06.2017 - 11.2021
Property Management
Smoky View Cottages
12.2016 - 05.2017
Office Assistant / Receptionist
Medical Solutions
04.2014 - 05.2017
High School Diploma -
Tuscola High School