Loc Le
3710 Embarcadero Dr, Houston,Texas
Summary
- Skilled in social communication and flexible English and Vietnamese language in the automotive environment setting.
- Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Service Advisor
Honda Gillman Houston
Houston, Texas
10.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Followed up with existing customers regarding past services performed on their vehicles.
- Contributed to business growth by confirming customer satisfaction with service and quality.
Optician
Walmart Vision Center
Houston, Texas
04.2016 - 12.2023
- Assist patients with choice of frames to best fit budget requirements and style preferences.
- Sell and recommend eyewear products, merchandise and services in retail and clinical settings.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
Parole Officer
Texas Department Of Criminal Justice
Houston, TX
01.2023 - 10.2023
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
- Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision.
- Tracked information for summary documentation to strengthen case outcomes.
Licensed and Permits Specialist II
Department of Public Safety
Houston, TX
12.2021 - 12.2022
- Identified needs of customers promptly and efficiently.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Served as liaison between certain departments to implement new improvement plans and changes.
- Identified opportunities to enhance specialization resulting in increased efficiency.
Production Worker
Pitney Bowes
Houston, TX
11.2014 - 01.2016
- Set up and operated production equipment according to daily work orders and safety procedures.
- Sorted and packaged more than 200 completed products each shift for further processing or shipment.
- Completed product assembly according to standardized procedures.
Education
Bachelor of Science - Criminal Justice
University of Houston - Victoria
Victoria, TX05.2022
Associate of Science -
Houston Community College
Houston, TXSkills
- Insurance Knowledge
- Reading Comprehension
- Time Management
- Social Perceptiveness
- Problem Solving
- Integrity
- Employ Foreign Languages
- Microsoft Office Skill
- Team Leader and Team Player
- Working collaboratively
- Customer Service
- Cost Estimation
- Price Quoting
- Critical Thinking
- Microsoft Office
- Organizational Skills
- Honda Certified Express Services Advisor
Languages
English
Professional
Vietnamese
Professional
Timeline
Service Advisor
Honda Gillman Houston
10.2023 - Current
Parole Officer
Texas Department Of Criminal Justice
01.2023 - 10.2023
Licensed and Permits Specialist II
Department of Public Safety
12.2021 - 12.2022
Optician
Walmart Vision Center
04.2016 - 12.2023
Production Worker
Pitney Bowes
11.2014 - 01.2016
Bachelor of Science - Criminal Justice
University of Houston - Victoria
Associate of Science -
Houston Community College
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