Lodovic Che
Shalimar,FL
Summary
Competent IT Support Specialist safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets. Positively influences all technical operations by combining preventive maintenance with rapid response times.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
Verizon
Riverview, FL
11.2021 - 09.2023
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Installed software applications as requested by customers.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Monitored system performance to ensure optimal operations.
- Implemented security measures to protect data from unauthorized access.
- Assisted colleagues with complex IT problems or inquiries.
- Responded promptly to service requests from staff members.
- Ensured compliance with established policies regarding information security.
- Reviewed logs of system events for potential issues or threats.
- Deployed new versions of operating systems across multiple platforms.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Developed self-help tools, user assistance documents and training initiatives to execute overall business technology plans.
- Performed walk-throughs for new hires to aid in technological onboarding processes.
- Served as first point of contact for incoming technical service calls and emails.
- Used remote login tools to assist clients with technical and product questions.
- Assisted customers with various types of technical issues via email, live chat and telephone.
IT Support Specialist
Walmart
Brandon, FL
03.2019 - 11.2021
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Installed software applications as requested by customers.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Performed regular maintenance checks on computer hardware components.
- Monitored system performance to ensure optimal operations.
- Implemented security measures to protect data from unauthorized access.
- Assisted colleagues with complex IT problems or inquiries.
- Conducted research into software solutions to meet customer needs.
- Responded promptly to service requests from staff members.
- Ensured compliance with established policies regarding information security.
- Reviewed logs of system events for potential issues or threats.
- Tested hardware components prior to deployment in production environment.
- Installed and supported desktop software titles and add-ons.
- Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
Education
Bachelor of Arts -
University of Buea
Buea, Cameroon 12-2014
Skills
- Configuration Management
- Software Installation
- Client Relationship Building
- Data Recovery
- Virtualization Technologies
- Mobile Device Management
- System Configuration
- Application support
- Server Management
- Cost Analysis
- Network Administration
- Software Licensing
- User Training
- Database Administration
- IT Security Management
Languages
French
Elementary
Timeline
IT Support Specialist
Verizon
11.2021 - 09.2023
IT Support Specialist
Walmart
03.2019 - 11.2021
Bachelor of Arts -
University of Buea