Loel Rose
Brighton,CO
Summary
Dependable branch manager with experience overseeing inventory levels, shipping and receiving, cash reconciliation, and policy enforcement. Strong in team leadership, staff scheduling, and customer relationship management. Ready to support efficient operations and high service standards.
Overview
21
21
years of professional experience
Work History
Branch Manager
Comfort Air Distributing
Denver, CO
08.2005 - Current
- Supported daily branch operations for Comfort Air Distributing HVAC supply center.
- Oversaw inventory levels and managed ordering and stock movement to ensure optimal supply for branch operations.
- Supported contractors, installers, and wholesale customers with tailored sales solutions to enhance service satisfaction.
- Resolved customer concerns and service issues in branch office.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Handled escalated customer complaints promptly, ensuring effective resolutions and maintaining customer trust.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assisted branch staff with schedule coverage and workflow coordination.
- Monitored shipping, receiving, and store service processes.
- Enforced company policies, safety practices, and branch procedures.
- Verified cash by balancing cash drawers and maintaining cash count records.
Education
High School Diploma -
Peetz High School
Peetz, CO05-1988
Skills
- Branch operations management
- Inventory control
- Order processing
- Cash reconciliation
- Staff scheduling
- Employee training
- Performance reviews
- Policy enforcement
- Team leadership
- Effective communication
- Customer service
- Relationship management
- Upselling techniques
- Product training
- Interviewing and hiring
- Vendor relations
- Coaching and mentoring
- Trustworthy leader
- Strong work ethic
- Vendor relations
Timeline
Branch Manager
Comfort Air Distributing
08.2005 - Current
High School Diploma -
Peetz High School