Loera Erika
New Rez
Tempe,AZ
1
Language
10
years of professional experience
Adaptable specialist with a versatile background in loss mitigation and collections. Known for strong analytical skills and attention to detail, contributing to successful outcomes in fast-paced environments. Committed to enhancing operational efficiency and borrower experiences.
Dynamic Loss Mitigation Specialist with a strong track record in problem-solving and effective communication. Skilled in analyzing borrower situations and delivering tailored solutions, resulting in improved customer satisfaction and successful debt resolution. Ready to leverage expertise in foreclosure prevention.
Work History
Loss Mitigation Specialist
6 Years 8 Months- Communicated effectively with borrowers to assess financial situations and provide solutions
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Collaborated with internal teams to streamline foreclosure prevention processes
- Analyzed loan documents and borrower information for compliance and risk assessment
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
Liquidation Spealist
5 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
Collections Agent
10 Months- Negotiated payment plans with clients to facilitate timely debt resolution.
- Conducted thorough analysis of accounts to identify trends and potential risks.
- Improved collection processes by implementing best practices and training new team members.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
Escalation Specialist
1 Year 1 Month- Resolved complex customer escalations to enhance satisfaction and retention.
- Analyzed trends in escalated cases to identify root causes and implement solutions.
- Developed training materials for team members on escalation protocols and best practices.
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
Education
High School Diploma
No Degree
Skills
Collections experience
Negotiation expertise
Coordinating records
Problem-solving abilities
Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Liquidation Spealist
New Rez
09.2025 - 02.2026Read More
Loss Mitigation Specialist
New Rez
12.2019 - CurrentRead More
Collections Agent
Ditech
02.2018 - 12.2018Read More
Escalation Specialist
Freedom Mortgage Corporation
12.2016 - 01.2018Read More
Point Arena
High School Diploma
Read More
Rio Hondo College
No Degree
Read More