LOEVETE MILLENDEZ
Summary
Highly dedicated and compassionate Medical Laboratory Scientist with 15 years of experience performing high-complexity clinical testing and assisting the organization in a fast-paced hospital laboratory. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Medical Technologist II
Children’s National Hospital
Washington, D.C.
02.2020 - Current
- Performs routine and complex technical Blood Bank procedures following standard operating procedures
- Utilizes different techniques in resolving complex antibody problems and compatibility testing
- Manages monthly chronic transfusion calendar for confirmed scheduled appointments for patients with Sickle Cell Disease and Beta thalassemia to ensure blood products availability for transfusion such as ordering phenotypically matched and rare units from different blood network suppliers
- Reports routine, STAT and critical test results within established turnaround time
- Proper documentation of action
- Informs the Medical Director/Manager/Coordinators of clinical or technical situations that may require review and intervention
- Performs quality control of reagents, both for manual and automated testing
- Performs aliquots of blood components based on patient’s weight and issues blood components on a timely manner following established guidelines
- Trains new employees
- Troubleshoots basic instrument malfunctions following guidelines
- Makes the weekly, monthly, quarterly maintenance schedule for staff
- Tallies the billed items for the monthly American Red Cross billing invoices
- Validates new instruments and reagents
- Completes CAP competency assessments and proficiency testing timely and accurately
- Monitors reagent and supply inventories
- Maintains appropriate and adequate blood supply level
- Performs the Inspection for deficiencies and recommendations on a given Blood Bank CAP checklist as a part of the CAP self-inspection team
- Attends monthly meeting as Blood Bank representative to serve in the employee council committee in creating a positive work environment, inspiring high performance, and creating a culture of recognition where employees feel motivated and appreciated
Medical Claims Adjudicator/Reimbursement Specialist
NAS Administration Services
, UAE
09.2013 - 01.2019
- Company Overview: Abu Dhabi UAE
- Monitors and maintains the claims processing and adjudicating cycle in NAS operational software system as per the defined terms and policy of the organization
- Establishes strategies and implements effective parameters for solving all possible queries within the team
- Taking a lead role in assuring that the assigned tasks to the team are completed within the allocated time frame
- Ensures the proper communication and implementation of new formats, training and processing rules
- Enters and adjudicates claims in NAS operational software system as per the terms and policy of the organization
- Taking initiatives to maximize team efficiency
- Maintains both qualitative and quantitative claims measures
- Achieves required processing targets assigned by the team leader on daily, weekly and monthly basis
- Maintains a caseload and monitors day to day compliance of appeal decision time frames
- Reviews clinical and medical records for completeness and determines administrative or clinical appeal
- Assigns reviews to physician advisers and medical directors for those requiring medical necessity reviews
- Enters all data related to appeals and case reviews into a database
- Prepares and presents information on appeals to panels second-level multi-disciplinary committee
- Participates in data gathering and analysis of reports regarding appeal activity as well as preparing for appeals audits, provides new employee training, monitors QI (Quality Improvement) activities of appeals department, and assists in the development of depart flows and implementations
- Coordinates and distributes first, second and third level appeal request assignments
- Consults with managers on problem cases and interfaces with case managers, clinical supervisors, account managers and other personnel in resolving denial and appeal questions
- Responds to member, provider, and client telephone inquiries regarding status, process and outcome of appeals
- Abu Dhabi UAE
Medical Technologist (Generalist)
Specialized Medical Care Hospital
, UAE
04.2007 - 08.2013
- Company Overview: Abu Dhabi UAE
- Handles Hematology, Clinical Microscopy, Immunology and Serology, Clinical Chemistry, and Microbiology
- Performs Phlebotomy
- Receives specimen and performs all routine and special tests in the different department according to assignment with ease, speed, and accuracy
- Keeps up to date with procedure updates
- Demonstrates competence in assigned areas
- Performs, evaluates and reports QC protocol; identifies and resolves QC failures; documents resolutions
- Performs competency and proficiency challenges in a timely manner
- Responsible for efficient and cost effective use of supplies and reagents
- Reports tests accurately in writing or through LIS
- Follows established guidelines for reporting STAT results and critical values, properly documenting calls
- Performs equipment and instrument maintenance according to protocols
- Follows recommended manufacturer’s or department defined instrument performance checks and calibration prior to testing
- Troubleshoots and resolves basic instrument malfunctions following written guidelines
- Monitors supply inventories in assigned areas to assure adequate availability as well as receives and stocks supplies
- Assists in training of new employees
- Handles official and confidential intricate matters in the laboratory
- Checks carefully the Laboratory test result if it correlates with the Doctor’s diagnosis and if covered by such Insurance provider
- Extends professional courtesy and service to people through an honest and competent practice of my profession
- Abu Dhabi UAE
Medical Technologist (Generalist)
Perpetual Succour Hospital (Heart and Cancer Institute)
Cebu City, Philippines
12.2001 - 12.2006
- Company Overview: Cebu City Philippines
- Sections handled are Hematology for 1.5 years, Blood Bank for 2.5 years, Immunology and Serology, Clinical Microscopy, Clinical Chemistry, Microbiology and Histopathology
- Performs phlebotomy
- Receives specimen and performs all routine and special tests in the different department according to assignment with ease, speed, and accuracy
- Assists in the training of all Medical Technology Interns
- Proficient in the use of controls and sees to it that all tests done in the laboratory must comply with the quality control standards set by the department
- Proficient in the use of all equipment used in the laboratory
- Assists in telephone calls for local, incoming and outgoing
- Records properly all results in the appropriate logbook and keeps all records for future references
- Occasionally acts as a receptionist
- Charges all incoming laboratory requests from different wards and stations
- Encodes all laboratory results and all pertaining laboratory memorandum and other official memos to the computer
- Checks pending laboratory charges
- Extends professional courtesy and service to people through an honest and competent practice of my profession
- Does troubleshooting of machines
- Supervises the PM shift medical technologists and checks the results before releasing
- Responsible for the problems in the laboratory
- Collects incident reports from the medical technologists responsible for the said incident and reports it directly to the supervisor
- Trains the Junior medical technologists in different departments
- Handles official and confidential intricate matters in the laboratory
- Cebu City Philippines
Education
Bachelor of Science in Medical Technology -
Cebu Doctors’ University
Philippines03.2001
Skills
- Problem-solving
- Analytical ability
- Communication
- Attention to details
- Teamwork
- Strong work ethics
- Interpersonal
- Adaptability
- Computer literacy
Publications
Radiofrequency identification tracking system (RFID) significantly improves blood bank inventory management and decreases staff work effort, Wiley, The Journal of AABB Transfusion, 64, 4, 02/24
References
- Antoine Tavares Da Souza, MPH, Blood Bank Manager Transfusion Medicine, Children’s National Hospital, Washington, DC, 20010
- Jennylyn Flores, MPH, Blood Bank Coordinator Transfusion Medicine, Children’s National Hospital, Washington, DC, 20010
- Tahirah Jones, MS, MLS (ASCP), Blood Bank QA Coordinator Transfusion Medicine, Children’s National Hospital, Washington, DC, 20010
- Marites Filio, Blood Bank Lead Medical Technologist, Children’s National Hospital, Washington, DC, 20010
- Cyril Jacquot, MD, PhD, Associate Medical Director, Transfusion Medicine, Children’s National Hospital, Washington, DC, 20010
Timeline
Medical Technologist II
Children’s National Hospital
02.2020 - Current
Medical Claims Adjudicator/Reimbursement Specialist
NAS Administration Services
09.2013 - 01.2019
Medical Technologist (Generalist)
Specialized Medical Care Hospital
04.2007 - 08.2013
Medical Technologist (Generalist)
Perpetual Succour Hospital (Heart and Cancer Institute)
12.2001 - 12.2006
Bachelor of Science in Medical Technology -
Cebu Doctors’ University
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