Logan Ahmadi

Managed a high-volume inbound queue of 150+ weekly technical service requests, ensuring a 95% first-contact resolution rate under strict corporate SLA (Service Level Agreement) deadlines. Utilized ServiceNow CRM to log accurate client profiles, track ticket pipelines, and document complex system data with high attention to detail. Audited user access compliance and verified security credentials in alignment with corporate and legal guidelines. Partnered daily with cross-functional system administrators to prioritize critical outages, while utilizing consultative troubleshooting to de-escalate high-stress client interactions and maximize user retention.

• Provided timely support to clients via phone and email communications.
• Resolved client issues by coordinating with internal teams and resources.
• Assisted clients in navigating technical platforms and tools effectively.

Managed full-cycle leasing operations, converting 100+ monthly leads via Knock CRM within a strict 2-hour SLA and closing 33% of weekly tours using look-and-lease urgency. Audited applicant financials using RentGrow and Snappt to detect document fraud, ensured Fair Housing compliance, and executed legal lease contracts and addendums in Yardi. Partnered daily with maintenance during stand-ups to manage the turn board for VR units, while tracking the 60–90 day renewal matrix to minimize NTVs and hit retention targets.