Logan Andrews
Los Angeles,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer Success Representative
Elias Productions LLC
Canonsburg, PA
08.2021 - Current
- Produced over $580,000 in sales during the course of employment
- Regularly corresponded with a diverse population of over 5,000 customers
- Provided quality service to over 5,000 customers via sales website
- Posted on and maintained multiple social media accounts, engaging with up to 800 followers
- Created and maintained extensive organizational spreadsheets relating to customer preferences
Research Laboratory Manager
University of California
Los Angeles, CA
07.2019 - 08.2021
- Scheduled and assisted in running MRI scans for patients and controls
- Recruited healthy controls from nearby colleges to participate in research via social media and on-campus flyers
- Created and maintained multiple evolving databases for the purposes of data entry
- Managed laboratory’s administrative needs
- Trained and supervised approximately 15 undergraduates research assistants
- Coordinated multiple schedules in order to ensure adequate personnel coverage
- Managed and accounted for large sums of cash, up to $2500
- Maintained laboratory and administrative supplies;
- Answered phones and directed calls for laboratory
Research Assistant
University of California
Los Angeles, CA
08.2017 - 06.2019
- Examine and categorize various types of data (EEG, HR, MRI) to prepare results for publication
- Trained 10 new research participants in how to set up and clean up experimental materials and how to interact with participants in the study
- Dedicated free time to assist up to 5 graduate students in lab
- Created and maintained multiple evolving databases for the purposes of data entry
Education
Bachelor of Science - Psychobiology
University of California Los Angeles
Los Angeles, CA 09.2015 - 05.2019
Master of Arts - Forensic Psychology
Alliant International University
San Diego, CA 08.2022 - Current
Skills
Over 4 years of administrative assistance experience
Proficient in Spanish
Microsoft office programs (Word, Excel, Access, etc) and Google office programsRecruitment via social mediaSocial media account management and curation2 years of dynamic sales and customer service experienceEffective and open communication with diverse populationHighly professional and always dependableCreative Thinking and writing skillsTimeline
Master of Arts - Forensic Psychology
Alliant International University
08.2022 - Current
Customer Success Representative
Elias Productions LLC
08.2021 - Current
Research Laboratory Manager
University of California
07.2019 - 08.2021
Research Assistant
University of California
08.2017 - 06.2019
Bachelor of Science - Psychobiology
University of California Los Angeles
09.2015 - 05.2019