Logan Andrews
Los Angeles,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Customer Success Representative
Elias Productions LLC
Canonsburg, PA
08.2021 - Current
- Produced over $580,000 in sales during the course of employment
- Regularly corresponded with a diverse population of over 5,000 customers
- Provided quality service to over 5,000 customers via sales website
- Posted on and maintained multiple social media accounts, engaging with up to 800 followers
- Created and maintained extensive organizational spreadsheets relating to customer preferences
Research Laboratory Manager
University of California
Los Angeles, CA
07.2019 - 08.2021
- Scheduled and assisted in running MRI scans for patients and controls
- Recruited healthy controls from nearby colleges to participate in research via social media and on-campus flyers
- Created and maintained multiple evolving databases for the purposes of data entry
- Managed laboratory’s administrative needs
- Trained and supervised approximately 15 undergraduates research assistants
- Coordinated multiple schedules in order to ensure adequate personnel coverage
- Managed and accounted for large sums of cash, up to $2500
- Maintained laboratory and administrative supplies;
- Answered phones and directed calls for laboratory
Research Assistant
University of California
Los Angeles, CA
08.2017 - 06.2019
- Examine and categorize various types of data (EEG, HR, MRI) to prepare results for publication
- Trained 10 new research participants in how to set up and clean up experimental materials and how to interact with participants in the study
- Dedicated free time to assist up to 5 graduate students in lab
- Created and maintained multiple evolving databases for the purposes of data entry
Education
Bachelor of Science - Psychobiology
University of California Los Angeles
Los Angeles, CA 09.2015 - 05.2019
Master of Arts - Forensic Psychology
Alliant International University
San Diego, CA 08.2022 - Current
Skills
Over 4 years of administrative assistance experienceundefined
Timeline
Master of Arts - Forensic Psychology
Alliant International University
08.2022 - Current
Customer Success Representative
Elias Productions LLC
08.2021 - Current
Research Laboratory Manager
University of California
07.2019 - 08.2021
Research Assistant
University of California
08.2017 - 06.2019
Bachelor of Science - Psychobiology
University of California Los Angeles
09.2015 - 05.2019
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