Shellie Price
West Des Moines,IA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer success oriented individual who brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Success Representative
PowerPhone
Madison, CT
08.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Business Execution Consultant
Apex Systems (Wells Fargo, Contract)
West Des Moines, IA
04.2022 - 06.2022
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Directed business analysts in executing and delivering various tactical and strategic plans.
- Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
Sr. Financial Coordinator
Price-Wardlaw Family Trust
West Des Moines, IA
07.2012 - 12.2019
- Maintained clean, safe and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Assisted with daily living activities, running errands and household chores.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Managed 10 financial accounts to reduce debt from 60% down to 30%
Customer Service Specialist III
YRC Worldwide
Urbandale, IA
08.2011 - 07.2012
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 80-100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
Master of Science - Criminal Justice Administration And Security
University of Phoenix
Phoenix, AZ06.2013
Master of Science - Business Management
University of Phoenix
Pheonix, AZ06.2010
Skills
- Responding to Difficult Customers
- Call Documentation
- Efficient and Detail-Oriented
- Needs Assessment
- Customer Retention Strategies
- Verbal and Written Communication
- Order and Refund Processing
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Customer Account Management
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Credit Card Payment Processing
- Customer Service and Assistance
- Answering Customer Questions
- Document and Records Management
- Microsoft PowerPoint
- Answering Emails
- Critical Thinking
- Administrative and Office Support
- Team-Oriented and Cooperative
- Proactive Self-Starter
- Livechat Messaging
- Online Chat
- Skilled in Microsoft Office
- Excellent Attention to Detail
- Policy and Procedure Adherence
- Patient and Empathetic
- Customer Information Databases
- Solving Customer Concerns
- Recommending Solutions
- Establishing and Maintaining Customer Relationships
Timeline
Customer Success Representative
PowerPhone
08.2022 - Current
Business Execution Consultant
Apex Systems (Wells Fargo, Contract)
04.2022 - 06.2022
Sr. Financial Coordinator
Price-Wardlaw Family Trust
07.2012 - 12.2019
Customer Service Specialist III
YRC Worldwide
08.2011 - 07.2012
Master of Science - Criminal Justice Administration And Security
University of Phoenix
Master of Science - Business Management
University of Phoenix
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