Shellie Renee Price
Summary
Highly motivated individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Success Representative
PowerPhone
Madison, CT
08.2022 - 07.2023
- Advised customers of advantages and disadvantages of different product decisions in alignment with emergency agency needs.
- Developed strong customer relationships to encourage repeat business in territory of twelve states.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Improved customer service wait times to mitigate complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats, and emails to facilitate customer service providing frontline customer support or assistance with product service transactions.
- Provided outstanding service to new and existing customers by attending closely to concerns and developing solutions.
Business Execution Consultant
Apex Systems - Contract
West Des Moines, IA
04.2022 - 07.2022
- Engaged with business users to gather, define and document reporting requirements.
- Documented requirements through functional specifications and technical design documents.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Identified opportunities for process improvements to decrease support calls.
Sr. Financial Consultant
Family Trust
West Des Moines, IA
07.2012 - 12.2019
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Analyzed budgets and implemented action plans to rectify issues.
- Determined and tracked budget expenses with accuracy and transparency.
- Recognized emergencies and notified emergency responders and family members.
- Followed care plan and directions to administer correct dosage medications.
Customer Service Specialist
YRC Worldwide Inc.
Urbandale, IA
08.2011 - 07.2012
- Answered 100-150 incoming calls,emails, and chats providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction resolving problems with knowledgeable, professional friendly service.
- Demonstrated excellent communication skills resolving product consumer complaints.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Master of Science - Criminal Justice Administration and Security
University of Phoenix
PhoenixBachelor of Science - Business Management
University of Phoenix
PhoenixSkills
- Account Management
- Prioritization
- Customer Relations
- Active listening
- Product promotion
- Order processing
- Critical thinking
- Customer retention
- Microsoft Office expertise
- Customer order management
- Customer relationship management (CRM)
- Excellent oral and written communication skills
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"People don't always remember what you say or even what you do, but they always remember how you make them feel." ~
Maya Angelou
Timeline
Customer Success Representative
PowerPhone
08.2022 - 07.2023
Business Execution Consultant
Apex Systems - Contract
04.2022 - 07.2022
Sr. Financial Consultant
Family Trust
07.2012 - 12.2019
Customer Service Specialist
YRC Worldwide Inc.
08.2011 - 07.2012
Master of Science - Criminal Justice Administration and Security
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
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