Stephanie Harris
Dallas,TX
Summary
I am a full time professional representative who has a passion to learn and an ambition to succeed in any given environment. While I currently work as a customer service agent, as having an extensive background in customer service as my expertise, I am also experienced in the food and retail industry, banking and warehouse know-how. With the desire to continue my education for completion of my Bachelor’s Degree, I am currently career driven. I am seeking a full time position, either independently or as a member of a team, where I am able to develop a career to create a better future.
Overview
11
11
years of professional experience
Work History
Customer Success Representative
Mary Kay Cosmetics, Corporate Office
16251 Dallas Pkwy. Addison, TX 75001
02.2020 - Current
- Always providing Golden Rule Service to co-workers and consultants.
- Educate consultants on promotions to enhance sales.
- Offered advice and assistance to consultants, paying attention to special needs or wants, while showing compassion and understanding.
- Answer consultants telephone calls promptly to avoid on-hold wait times. Skillset responsibilities include telephone ordering, customer service, prize, special events and internet support calls.
- Assist with email queues by answering inquiries pertaining to customer service, prize and internet support topics.
- Led in new hire training process pertaining to telephone order. This includes teaching the background of Mary Kay and the Company, as well as teaching telephone ordering skillset to new agents.
- Assists in working live events to celebrate the Sales Force, including Million-Dollar weekend and various Seminar positions.
- Chat Team representative
Dog Handler
Dallas Dog Palace
3909 Eastside Ave. Dallas, TX. 75226
08.2023 - Current
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up to 50 dogs of varying breeds and sizes, providing attentive care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
- Achieved timely and efficient completion of tasks by prioritizing workload and effectively managing time in a fast-paced environment.
Sales Account Manager
Cornerstone Impressions
08.2013 - 02.2020
- Manage over 125 wholesale accounts, including initial meetings, account setups, scheduling and ongoing support
- Currently use Quickbooks and 3D Cart to document sales activities and sales pipelines
- Directly maintain the wholesale website in which clients access daily for their staffing and store needs
- Oversee production of client goods including signage and screen printing
- Produce sales reports to monitor sales growth, aging and accounts receivable
- Maximize business potential by providing excellent customer service and ensuring client retention through effective salesmanship while maintaining long-term relationships with clients
- Proactively manage client correspondence and record all tracking and communications
- Maintain routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Quotes prices, listed terms and included wholesale information in estimates
- Evaluate inventory and delivery needs, optimizing strategies to meet customer demands
Shift Manager
Fuzzy's Taco Shop
12.2018 - 12.2020
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Maintained accuracy of financial transactions, overseeing error-free processing of cash, check, and credit card transactions.
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Bachelor Of Accounting - Accounting
The University of Texas At Dallas
Richardson, TXAssociate of Science - Accounting & Business Management
Weatherford College
Weatherford, TX05.2017
Skills
- Fluent in English
- Strong work ethic
- Enthusiastic yet professional
- Organized
- Passion for customer satisfaction
- Business growth and retention
- Account management
- Sales presentations
- Customer and client relations
- Documentation and reporting
- Accounts payable and receivable
- Administrative assistant
- Multi-line telephone systems
- Data entry
- Cash Management
- Staff management
- Inventory control
- Record keeping
- Food service background
- POS system operation
Education
Weatherford, TX
Contact
Dallas, TX 75287
Timeline
Dog Handler
Dallas Dog Palace
08.2023 - Current
Customer Success Representative
Mary Kay Cosmetics, Corporate Office
02.2020 - Current
Shift Manager
Fuzzy's Taco Shop
12.2018 - 12.2020
Sales Account Manager
Cornerstone Impressions
08.2013 - 02.2020
Associate of Science - Accounting & Business Management
Weatherford College
Bachelor Of Accounting - Accounting
The University of Texas At Dallas