Yaritza Toche
Las Vegas,NV
Summary
Dynamic Customer Success Representative with proven ability to enhance customer experiences and drive revenue growth. Skilled in upselling, data management, and team collaboration. Bilingual in Spanish and English, consistently delivering high-quality service and fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
Customer Success Representative
SelectQuote
Las Vegas, NV
08.2025 - Current
- Collaborated with cross-functional teams to enhance customer experiences across all touchpoints.
- Implemented targeted upselling strategies, boosting revenue from existing customers.
- Facilitated smooth handoffs of new clients between sales and service teams.
- Delivered prompt and exceptional service to prioritize customer needs.
- Leveraged extensive product knowledge to create welcoming, positive customer interactions.
- Responded promptly to inquiries and requests from prospective customers.
Eligibility Worker
State of Nevada Division of Welfare and Supportive Services
Las Vegas, NV
12.2021 - 12.2024
- Conducted comprehensive income calculations to determine appropriate benefit levels for clients seeking public assistance.
- Interviewed applicants to clarify various available benefits and eligibility requirements.
- Assisted clients in navigating complex program requirements through detailed explanations and informational resources.
- Maintained confidentiality while handling sensitive client data related to finances, health, and family situations.
- Reviewed applications with attention to detail for accuracy and adherence to guidelines.
- Followed established protocols when assessing applicant data for economic assistance eligibility.
- Scheduled appointments with applicants to gather necessary information and explain benefits processes.
Front Desk Agent
Luxor Hotel And Casino
Las Vegas, NV
05.2014 - 12.2021
- Executed efficient management of multi-line phone system, routing inquiries to appropriate departments.
- Delivered exceptional service to guests, arranging venue reservations and tours.
- Reviewed billing charges with guests during checkout for accuracy and transparency.
- Provided comprehensive explanations of resort amenities including restaurants, pool, spa, and fitness center.
- Maintained up-to-date customer data in Opera software as room assignments changed.
- Greeted over 1,500 daily visitors at front desk, fostering positive experiences through engaging conversations.
- Collected deposits and payments, ensuring financial accuracy across all transactions.
- Reported maintenance issues promptly to facilitate swift resolution and enhance guest experience.
Housekeeping Room Attendant
Excalibur Hotel Casino
Las Vegas, NV
08.2013 - 05.2014
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked minibars with necessary beverages and supplies.
- Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
- Replaced used towels and other bathroom amenities such as shampoo, toilet paper and soap.
- Swept, mopped, and vacuumed floors in [Number] rooms.
- Stocked bathrooms with toilet paper, towels, and toiletries.
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV06.2004
Skills
- Registration processing
- Conflict resolution
- Problem-solving
- Clerical duties
- Cash handling
- Guest services
- Sales expertise
- Bilingual communication: Spanish/English
- Team collaboration
- Multitasking and organization
- Verbal and written communication
- Call center operations
- Data entry and collection
- Active listening
- Relationship building
- Customer relationship management (CRM)
- Customer service
- Computer proficiency
Timeline
Customer Success Representative
SelectQuote
08.2025 - Current
Eligibility Worker
State of Nevada Division of Welfare and Supportive Services
12.2021 - 12.2024
Front Desk Agent
Luxor Hotel And Casino
05.2014 - 12.2021
Housekeeping Room Attendant
Excalibur Hotel Casino
08.2013 - 05.2014
High School Diploma -
Cimarron Memorial High School