Daniel R Neely
Valrico,United States
Summary
Resourceful Customer Success Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Success Representative
ThumbStopper
Tampa, Florida
01.2023 - Current
- Manage customer inquiries through multiple communication channels effectively.
- Secure new enrollments and expand client portfolio.
- Collaborate with dealers of 100+ brands and internal teams to resolve client issues promptly.
- Maintain retention strategies to enhance customer loyalty and engagement.
- Collaborate with sales teams to identify client needs and tailor solutions accordingly.
Site Director
High 5 Inc
Bloomingdale, United States
08.2021 - 01.2023
- Supervised daily operations to ensure efficient site management and deliver exceptional service.
- Developed training programs for team members to enhance skills and performance.
- Managed required paperwork and licensing information for Hillsborough licensing checks.
- Coordinated staff schedules to optimize resource allocation and completed staff evaluations.
Assistant Site Director
High 5
Brandon, United States
02.2021 - 08.2021
- Assisted the Site Director and supported daily operations by coordinating staff schedules and resource allocation.
- Developed engaging curriculum materials for diverse learning environments.
Member Services Representative
Brandon Sports and Aquatic Center
Brandon, United States
04.2019 - 02.2021
- Managed membership registrations and processed payments efficiently and accurately. Completed outreach acquisition for memberships through multichannel communication.
Education
Associate of Arts Degree -
Hillsborough Community College
Brandon, FL, United States 08.2017 - 01.2020
High School Diploma -
Newsome High School
Lithia, FloridaSkills
- SalesForce
- Brand client management
- Membership registration and sales
- Inbound and outbound calling
- Refund management
- Software proficiency
- Staff training
- Technical support
Timeline
Customer Success Representative
ThumbStopper
01.2023 - Current
Site Director
High 5 Inc
08.2021 - 01.2023
Assistant Site Director
High 5
02.2021 - 08.2021
Member Services Representative
Brandon Sports and Aquatic Center
04.2019 - 02.2021
Associate of Arts Degree -
Hillsborough Community College
08.2017 - 01.2020
High School Diploma -
Newsome High School