Logan Baggett
Isanti
Summary
Dynamic Marine Technician with proven expertise at Varatti Boats, excelling in electrical troubleshooting and effective communication. Successfully led R&D projects and streamlined service operations, enhancing customer satisfaction. Recognized for leadership and multitasking abilities, consistently delivering high-quality results in fast-paced environments. Committed to driving team success and fostering collaborative solutions.
Overview
3
3
years of professional experience
Work History
Marine / R&D Technician + Warranty Lead
Varatti Boats
11.2023 - Current
- Operated diagnostic tools to identify source of mechanical or electrical failures.
- Ordered necessary materials and supplies needed for repairs, installations, or general maintenance tasks.
- Maintained detailed records of all repairs, installations, and inspections completed on each vessel.
- Responded promptly to emergency calls for technical assistance from boat owners and dealerships experiencing difficulties.
- Collaborated with other technicians in troubleshooting complex issues and determining best course of action.
- Headed multiple new R&D projects
- Head the warranty department in all areas till completion of claims. (Dealer/Service support and relations, claim processes and approval, parts management for claims, creation and implementation of any related technical service bulletins, follow up procedures.)
- Provide sales assistance at events
Service Advisor
Oasis Powersports
07.2022 - 05.2023
- Prepared repair orders and obtained necessary for new and returning customers
- Cut down the backlog that was thriving the service department and resolved cases that were left before my hiring
- Diagnosed vehicle issues and recommended repairs to customers
- Maintained service accounts with multiple brands including: Yamaha (land and watercraft divisions), Hisun, Landmaster, Kawasaki, BRP (land and watercraft divisions), AlumaCraft, Beta, and Suzuki
- Helped build and layout the foundation for the service department
- Oversaw delivery and pick up routes for service and sales
- Resolved Customer complaints with polite and patient conduct for optimal customer service
Service Advisor
Black Diamond Harley Davidson
05.2022 - 07.2022
- Provided customers correct estimates of maintenance and repair costs
- Kept records of customer transactions with notes on inquiries, complaints, and comments
- Provided exceptional customer service to clients in a fast-paced call center environment
- Helped oversee deliveries and pick up of units for service and sales
Education
Bachelor of Science (B.S.) - Automotive Technology
Southern Illinois University of Carbondale
Carbondale, IL05.2022
Skills
- Leadership
- Coaching
- Team Management
- Marine electronics installation
- Electrical troubleshooting
- Time management
- Multitasking Abilities
- Interpersonal communication
- Effective communication
- Results-oriented
- Verbal and written communication
- Recordkeeping and documentation
- Written and oral communication
ADDITIONAL INFORMATION
NMMA Certified - Expires 2026
Timeline
Marine / R&D Technician + Warranty Lead
Varatti Boats
11.2023 - Current
Service Advisor
Oasis Powersports
07.2022 - 05.2023
Service Advisor
Black Diamond Harley Davidson
05.2022 - 07.2022
Bachelor of Science (B.S.) - Automotive Technology
Southern Illinois University of Carbondale
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