Summary
Overview
Work History
Education
Skills
Certification
CPR Certified
Timeline
Generic

Robert Slone

Midland,TX

Summary

Proactive and goal-oriented professional with excellent time management, problem-solving skills and a strong work ethic. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Warranty Technician

D.R. Horton Homes
06.2022 - Current
  • Trained new technicians in company procedures, contributing to a consistent level of service across the team.
  • Provided exceptional customer service, ensuring timely communication on the status of warranty claims and repairs.
  • Played a key role in resolving customer disputes related to warranties, providing clear explanations of company policies and negotiating fair resolutions when necessary.
  • Maintained detailed records of all completed repairs, aiding in future analysis and identification of potential trends or areas for improvement.
  • Evaluated third-party repair services for cost-effectiveness and quality, ensuring optimal outcomes for both customers and the company.
  • Increased efficiency of repair work, conducting thorough assessments to identify root causes of issues.
  • Enhanced customer satisfaction by promptly addressing warranty claims and providing efficient solutions.

Parts Lead

Tracker Boating Center
04.2022 - 06.2022
  • Enhanced inventory accuracy by implementing efficient parts tracking and organization systems.
  • Maintained a high level of customer satisfaction through excellent communication and timely resolution of issues.
  • Managed warranty claims efficiently, liaising with manufacturers to expedite replacements or refunds as needed.
  • Collaborated with service technicians to identify required parts for repairs, ensuring prompt completion of work orders.

Warranty Technician

Betenbough Homes
03.2018 - 04.2022
  • Assisted in developing comprehensive warranties that provided clarity and protection for both customers and the company alike.
  • Trained new technicians in company procedures, contributing to a consistent level of service across the team.
  • Streamlined warranty claim processing by implementing an organized system for tracking and documenting cases.
  • Provided exceptional customer service, ensuring timely communication on the status of warranty claims and repairs.
  • Maintained detailed records of all completed repairs, aiding in future analysis and identification of potential trends or areas for improvement.
  • Reduced costs for warranty repairs by negotiating with vendors and suppliers for better pricing on parts and services.
  • Enhanced customer satisfaction by promptly addressing warranty claims and providing efficient solutions.

Line Service Technician

Signature Flight Support, BBA Aviation
08.2016 - 03.2018
  • Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
  • Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
  • Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
  • Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
  • Maintained a clean and organized ramp area, promoting a safe working environment for all team members.
  • Participated in ongoing training programs to stay current on industry best practices and maintain top-level expertise in job functions.
  • Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
  • Performed de-icing services during winter months, ensuring safe takeoffs and landings for aircraft in challenging weather conditions.
  • Addressed passenger concerns swiftly, cultivating a reputation for excellent customer care among clientele.
  • Conducted routine checks on ground support equipment, guaranteeing optimal performance during critical operations.
  • Optimized fuel management, preventing fuel shortages, by accurately tracking fuel usage and coordinating timely refueling operations.

Education

Midland College
Midland, TX
03.2024 - 05.2024

High School Diploma -

Midland High School
Midland, TX
06.2016

Skills

    Effective Communication

    Leadership

    Time Management

    Strong Work Ethic

    Coachable

    Team Player

Certification

CPR Certified

Certified Structural Firefigher

CPR Certified

Certified in both adult and pediatric CPR

Timeline

Midland College
03.2024 - 05.2024

Warranty Technician

D.R. Horton Homes
06.2022 - Current

Parts Lead

Tracker Boating Center
04.2022 - 06.2022

Warranty Technician

Betenbough Homes
03.2018 - 04.2022

Line Service Technician

Signature Flight Support, BBA Aviation
08.2016 - 03.2018

High School Diploma -

Midland High School

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Robert Slone