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Logan Cohara
Valley View,OH
Summary
I am a FAA certified Private Pilot with five years of work experience built around talking to customers, solving problems in real time, and keeping up in fast moving environments. Currently training for my instrument rating with the goal of a commercial aviation career. I want to put my aviation background and work ethic to use at FlexJet, where I can contribute to the operations side of an industry I'm already invested in.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Utility
Ohio CAT
06.2022 - Current
- Logistics & Asset Management: Responsible for the safe loading, unloading, and staging of heavy machinery and construction equipment. Operate efficiently in all weather conditions to maintain yard flow.
- Intake Inspections: Conduct arrival inspections on incoming machinery, identifying damages, fluid leaks, and maintenance needs to ensure accurate service ticketing. As well as wash machines, conduct small repairs or fluid refills so machines can return to rent.
- Customer Communication: Serve as the initial point of contact for clients dropping off equipment. Gather detailed technical information regarding necessary repairs and attachments to relay to the service department.
- Miscellaneous: Perform any other task as given from management in a timely and safe manor to ensure contamination and safety expectations are met.
Service Consultant
Waterway Carwash
01.2021 - 06.2022
- Discussed options with clients and determined appropriate plans.
- Provided information about service procedures.
- Documented payment details and personal information on customer accounts.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards.
- Handled customer issues with confidence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Restaurant Busser
The Oak Barrel
08.2020 - 01.2021
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Education
High School Diploma -
Cuyahoga Hts High School
Cuyahoga Heights, OH05.2021
Skills
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Problem Solving
- Effective multitasking in dynamic settings
- Professional client interaction
- Reliable and accountable
- Proficient in computer applications
Certification
- Private Pilot Certificate (ASEL)
- Complex Aircraft Endorsed
Interests
Timeline
Service Utility
Ohio CAT
06.2022 - Current
Service Consultant
Waterway Carwash
01.2021 - 06.2022
Restaurant Busser
The Oak Barrel
08.2020 - 01.2021
High School Diploma -
Cuyahoga Hts High School