LOGAN COLE

-Complete annual credit review underwriting for relationships totaling over $2 million in exposure to the bank, measuring DSCR and LTV covenants.
-Successfully reviewed and analyzed over 150 CRE loans totaling over $315 million.
-Prepare cash flow analysis on income-producing properties to evaluate borrower creditworthiness and recommend risk mitigation strategies..
-Coordinate with loan officer and sales staff to insure loan relationship meets covenants. If not insure mitigation plan is in place.
-Present monthly to the Chief Credit Officer and Management Loan Committee for approval on subject credit risk rating adjustment.

• Routinely executed electronic banking requests with defined deadlines and complex implementation.
• Reviewed electronic banking implementations and worked with clients to complete remote deposit software installation and problem solving.
• Led platform training sessions with clients and internal partners via phone, zoom and in person meetings.

• Handled large cash and non-cash transactions for business clients.
• Quickly and accurately assisted internal and external clients with a variety of different requests and problems.
• Completed of different reports related to branch operations.

• A great opportunity to train with different departments of the bank and learn a variety of different skills.

• Trained and managed staff. Coordinated with other departments to insure the best customer service was given
• Successfully handled elevated customer complaints and internal conflict resolution.

• Answered high-volume inbound calls to assist customers with technical issues, order inquiries, and product concerns
• Diagnosed and resolved basic technical troubleshooting issues, escalating complex cases when necessary

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with product inquiries, enhancing overall shopping experience.

• Managed data entry processes to ensure accuracy and consistency across multiple databases.