Behavioral Specialist with a proven track record at UW Health, enhancing patient behavioral outcomes through effective behavior modification techniques and crisis intervention strategies. Skilled in fostering teamwork and collaboration, significantly improving patient peer interactions and conflict resolution abilities. Demonstrates exceptional adaptability in high-stress situations, ensuring patient and staff safety.
Hi, I’m
Logan Delmore
Belvidere,IL
Summary
Overview
1
year of professional experience
Work History
UW Health
Behavioral Specialist
07.2024 - Current
Job overview
- Developed positive relationships with patients, fostering trust and encouraging growth in safe behaviors.
- Supported patients with emotional, behavioral, and other mental disorders by providing coping strategies through a facilitated group setting.
- Facilitated social skills groups, enabling improved peer interactions and conflict resolution abilities.
- Provided crisis intervention services during critical situations involving emotionally distressed or volatile individuals.
Northern Illinois Retina
Ophthalmic Technician
02.2024 - Current
Job overview
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new and existing patients.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
Abercrombie & Fitch
Assistant Store Manager
10.2023 - 02.2024
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success and safety.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Northwest Eye Center
Ophthalmic Technician
05.2023 - 10.2023
Job overview
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Improved patient satisfaction by providing efficient and accurate diagnostic testing.
- Provided timely follow-up care for post-operative patients, ensuring successful recovery and addressing any complications promptly.
Education
Arizona State UniversityTempe, AZ
Bachelors Of Science from Sociology
05.2024
University Overview
Concurrent Bachelors of Arts in Psychology.
Rock Valley CollegeRockford, IL
Associates Of Arts
05.2020
University Overview
Belvidere High SchoolBelvidere, IL
High School Diploma
05.2016
University Overview
Skills
- Behavior redirection
- Positive Reinforcement
- Behavior Management
- Crisis intervention strategies
- Behavior Modification Techniques
- Mood disorders
- Conflict resolution techniques
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
Timeline
Behavioral Specialist
UW Health
07.2024 - Current
Ophthalmic Technician
Northern Illinois Retina
02.2024 - Current
Assistant Store Manager
Abercrombie & Fitch
10.2023 - 02.2024
Ophthalmic Technician
Northwest Eye Center
05.2023 - 10.2023
Arizona State University
Bachelors Of Science from Sociology
Rock Valley College
Associates Of Arts
Belvidere High School
High School Diploma
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