Logan Donachie
Pittsburg,California
Summary
Operations and service professional with leadership experience at Amazon and hands-on technical experience as a Pool Technician. Known for driving productivity, maintaining high safety standards, solving problems quickly, and delivering exceptional customer service. Adept at leading teams, troubleshooting equipment, and thriving in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pool Technican
Aqua Pool Company
Concord, California
01.2024 - Current
- Optimized performance of residential and commercial pools through thorough cleaning, chemical balancing, and water testing, enhancing customer satisfaction.
- Diagnosed issues and repaired pumps, filters, heaters, pool cleaners, and circulation systems.
- Cultivated strong customer relationships through dependable service and clear communication, contributing to client retention.
- Maintained detailed service records to ensure compliance with safety and quality standards, supporting overall operational excellence.
Process Assistant
Amazon Fulfillment SCK8
Oakley, CA
10.2023 - 12.2023
- Supervised inbound dock operations and coordinated staffing to achieve productivity goals.
- Mentored associates, monitored KPIs, and enhanced workflow efficiency.
- Managed day-to-day staffing adjustments based on business needs.
- Tracked progress on-site to ensure operational effectiveness.
- Advocated operational changes that led to cost savings and enhanced performance metrics.
- Provided support to new team members in navigating operational duties and heavy machinery.
- Adjusted staffing daily based on business needs to maintain operational flow.
- Addressed employee feedback and forwarded issues to relevant departments.
FC Associate
Amazon Delivery Station DF02
Antioch, CA
10.2022 - 10.2023
- Promoted RF scanner use, improving picking efficiency and minimizing fulfillment errors.
- Operated pallet jacks and heavy equipment for efficient merchandise transport.
- Exhibited dependable work habits by maintaining punctual attendance and being ready for daily tasks.
- Promoted safety protocols by reporting hazards and following OSHA guidelines to maintain a safe work environment.
- Ensured warehouse safety by reporting hazards and adhering to OSHA guidelines.
- Supervised organization, palletizing, and transportation of completed packages to streamline workflow.
- Identified potentially hazardous components in packages and communicated concerns to supervisors.
- Consistently arrived on time, recorded through punctuality and readiness to work.
FC Associate
Amazon Delivery Station DF03
Livermore, CA
10.2021 - 10.2022
- Streamlined item picking process by promoting RF scanners, which reduced fulfillment errors.
- Received and unloaded deliveries into warehouse, organizing contents into designated storage areas for efficient access.
- Demonstrated commitment to punctuality by consistently arriving on time for scheduled shifts. by ensuring timely arrival for all scheduled work shifts.
- Used equipment like pallet jacks and hand trucks to move heavy boxes.
- Focused on attendance by ensuring timely arrivals for work to support team efficiency.
Customer Service
Safeway
Brentwood, CA
11.2017 - 08.2018
- Enrolled customers in loyalty programs, highlighting benefits to increase program participation.
- Resolved customer complaints about products and supermarket issues to improve customer experience.
- Answered questions about store policies, enhancing overall customer satisfaction.
- Guided customers on store policies to enhance understanding, contributing to higher satisfaction levels.
Bookkeeper
Safeway
Brentwood, CA
11.2017 - 08.2018
- Managed tills, maintaining consistent stock levels during operational hours.
- Handled paycheck distribution efficiently among staff members.
- Managed paycheck distribution to guarantee staff received payments promptly.
- Facilitated money transfers through Western Union, ensuring secure and efficient transactions.
- Facilitated seamless money transfers through Western Union services.
Grocery Cashier
Safeway
Brentwood, CA
09.2017 - 08.2018
- Processed POS transactions, including checks, cash, credit card purchases, and refunds.
- Ensured efficient handling of customer transactions and queries to enhance service quality.
- Assisted customers by locating products and resolving inquiries to enhance shopping experience.
- Provided effective solutions to customer questions and requests.
- Ensured safe packaging of merchandise for customer transport. to minimize damage during transport.
- Secured wrapping of items for customer convenience. for customer convenience and protection.
- Maintained store organization through effective product placement and inventory support to optimize customer access.
- Collaborated with team to uphold high standards of customer satisfaction and operational efficiency.
Assembly Line Worker
Hasa Inc
Pittsburg, CA
06.2016 - 08.2016
- Relocated items between machines, conveyors, and transport equipment to support timely production.
- Executed assembly instructions to achieve accurate and efficient task completion.
- Supported cleaning and redistribution of products manufactured at the facility.
- Assisted team by covering additional shifts during busy periods. during peak periods to maintain project timelines.
- Volunteered for additional shifts during peak periods to ensure adherence to project timelines.
Education
High School Diploma -
De La Salle High School
Concord, CA01-2015
Some college (No degree) - Psychology
Sonoma State University
Rohnert Park, CASkills
- Team leadership
- Operations management
- Equipment troubleshooting
- OSHA compliance and safety
- Customer service and support
- Microsoft Office proficiency
- Critical thinking and problem solving
- Critical thinking
- Organizational accountability
- Interpersonal relations
Certification
- Certified Pool and Spa Operator Certification
Timeline
Pool Technican
Aqua Pool Company
01.2024 - Current
Process Assistant
Amazon Fulfillment SCK8
10.2023 - 12.2023
FC Associate
Amazon Delivery Station DF02
10.2022 - 10.2023
FC Associate
Amazon Delivery Station DF03
10.2021 - 10.2022
Customer Service
Safeway
11.2017 - 08.2018
Bookkeeper
Safeway
11.2017 - 08.2018
Grocery Cashier
Safeway
09.2017 - 08.2018
Assembly Line Worker
Hasa Inc
06.2016 - 08.2016
High School Diploma -
De La Salle High School
Some college (No degree) - Psychology
Sonoma State University