Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Closing Crew
McDonald's
09.2019 - 04.2023
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Addressed guest needs, questions, or concerns to create optimum experience onboard.
Backed up servers by setting up trays and completing some food deliveries.
Assisted other team members to achieve goals.
Increased closing speed by 30%.
Adaptable and proficient in learning new concepts quickly and efficiently
Learned and adapted quickly to new technology and software applications
Secretary
Alpine Carpet Cleaning & Upholstery
01.2016 - 01.2020
Recorded and tracked operational expenses to identify and eliminate wasteful spending.
Scheduled appointments and conducted follow-up calls to clients.
Transcribed and organized information to assist in preparing speeches and presentations.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
Certificate - Data Analysis
Google Certificates
Online
10.2023
Certificate - Accounting Technology And Bookkeeping
Google Certificates
Online
07.2023
High School Diploma -
Lehi High School
Lehi, UT
05.2017
Skills
Commercial Equipment Maintenance
Stocking and Replenishing
Spreadsheet Software
Store Opening and Closing
Cleaning
Handling Complaints
Safety
Teamwork and Collaboration
Cash Drawer Reconciliation
Adaptability and Flexibility
Telephone Etiquette
Product Promotion
Timeline
Closing Crew
McDonald's
09.2019 - 04.2023
Secretary
Alpine Carpet Cleaning & Upholstery
01.2016 - 01.2020
Certificate - Data Analysis
Google Certificates
Certificate - Accounting Technology And Bookkeeping