Roychelle Hair
Dothan,AL
Summary
Highly efficient crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
Work History
Crew Member
Dunkin' Donuts
11.2022 - 03.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Customer Service Representative
HealthPlanOne
10.2020 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Gas Station
02.2019 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Caregiver
First Light Home Health
03.2018 - 08.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School Diploma -
Ashford High School
Ashford, AL05.2017
Skills
- Crew Leadership
- Stocking and Replenishing
- Food and Beverage Service
- Workplace Efficiency
- Cash Drawer Reconciliation
- Team Contribution
- Handling Complaints
- Adaptability and Flexibility
- Time Management
- Process Payments
- Cleaning
- Training and Motivation
- Equipment Troubleshooting and Maintenance
- Server Support
- Commercial Equipment Maintenance
- Verbal and Written Communication
- Teamwork and Collaboration
Languages
English
Full Professional
Timeline
Crew Member
Dunkin' Donuts
11.2022 - 03.2023
Customer Service Representative
HealthPlanOne
10.2020 - 05.2022
Cashier
Gas Station
02.2019 - 08.2019
Caregiver
First Light Home Health
03.2018 - 08.2018
High School Diploma -
Ashford High School