Logan Griffin
Cache
Summary
Dynamic culinary professional with extensive experience as Head Cook at Community Action Development, excelling in food safety and kitchen management. Proven track record in reducing food waste and enhancing customer satisfaction through innovative menu development and staff training. Strong communicator and mentor, dedicated to fostering a high-performing kitchen environment.
Overview
7
7
years of professional experience
Work History
Head Cook
Community Action Development
08.2022 - Current
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
- Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
- Mentored junior cooks, providing guidance on culinary techniques and fostering professional growth within the team.
- Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
- Developed new menu items for increased customer satisfaction and repeat business.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Collaborated with dining room staff to ensure seamless communication between front-and back-of-house operations.
- Tracked food costs and adjusted menu pricing accordingly to maintain profitability while offering competitive prices for customers.
Cashier Team Lead
Chisolm Corner
12.2022 - 01.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Manager
Freddy's Frozen Custard & Steakburgers
06.2018 - 11.2023
- Encouraged employee engagement to enhance work performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Cashier
Dollar General Store
11.2021 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Enhanced shopping experience, provided product information and location assistance.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Reduced processing errors by meticulously following transaction procedures.
Education
Associate Of Applied Business - Accounting And Finance
Cameron University
Lawton, OKSkills
- Verbal and written communication
- Food storage
- Food preparation
- Meal preparation
- Cost control
- Food safety
- Kitchen equipment operation and maintenance
- Recipe development
- Garnishing techniques
- Cleaning and sanitation
- Food spoilage prevention
- Restaurant operations
- Food plating and presentation
- Training and mentoring
- Recipes and menu planning
- Waste reduction
- Staff management
- Baking and pastry
- Nutrition
- Knife skills
- Performance improvement
- Sanitation standards
- Inventory oversight
- Inventory replenishment
- Kitchen management
- Kitchen staff management
- Plating techniques
- Menu development
- Special events
- Cooking
- Food presentation
- Meal scheduling
- Attention to detail
- Workflow optimization
- Forecasting and planning
- Inventory management
- Food handler certification
- Staff supervision and coordination
- Delegating work
- Equipment inspection and maintenance
- Prioritization and organization
- Quality assurance
- Problem and complaint resolution
Timeline
Cashier Team Lead
Chisolm Corner
12.2022 - 01.2024
Head Cook
Community Action Development
08.2022 - Current
Cashier
Dollar General Store
11.2021 - 02.2023
Manager
Freddy's Frozen Custard & Steakburgers
06.2018 - 11.2023
Associate Of Applied Business - Accounting And Finance
Cameron University
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