Justin Durbin
Absecon,NJ
Summary
I am a determined leader who enjoys thinking outside of the box and does not fold under pressure. I enjoy more than anything else, working in the hospitality field and engaging in aa empowered team oriented culture.
Right now I am achieving many goals that I have set for myself in life, and have climbed many mountains to do so.
I take pride in what I do and I challenge others to do better. I do not ask anything of anyone that I would not do myself, and I like staying busy. I am looking for a company of which I can grow, and become a valuable asset for the long term.
Overview
16
16
years of professional experience
Work History
Front Desk/Front Office/General Manager
Renuka Hospitality (HI EXPRESS)
Absecon, NJ
12.2021 - Current
- Responisble for group sales, AR accounts including IHG reimbursements in Loyalty Connect, Revenue management and end of month financial revenue reports, IHG loyalty and general trainings, responded to guest complaints and all guest reviews, handled all credit card disputes and ensured proper measures were taken to prevent them.
Font Office /Sales and Revenue Manager
Holiday Inn Express Altus
Altus, OK
01.2015 - 04.2017
- Captured essential group revenue and monitored rates and revenue and controlled hurdle points for 3rd party sources, and ensured rates were adjusted according to demand.
Front Desk Manager
Quartz Mountain Resort
Altus, OK
07.2010 - 07.2011
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Coordinated with AGM and ensured that the guest experience goals were being met and that all guest related concerns were answered and handled promptly.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Agent/ Front Desk Manager
Holiday Inn Express Kalamazoo
Kalamazoo
06.2007 - 07.2010
- Managed and trained all front desk staff, insured that the overall guest arrival experience was above standard.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
High School Diploma -
Delton Kellogg High School
Delton, Michigan05.2007
Skills
- Opera PMS
- IHG Concerto
- Meeting Broker
- Microsoft Excel
- Powerpoint
- Word
- Business Track
- Paychex Flex Payroll
- CLC Lodging
Professional References
Jeanne Stankovitch- AGM Holiday Inn Express Penns Landing 856-313-3719
Majella Buenviaje-Front Office Manager Holiday Inn Express Pleasantville 856-212-5878
Nancy Khatiwala- Owner Holiday Inn Express Absecon-609-383-9070
Dianne Kaczorowski- 631-276-2064
Timeline
Front Desk/Front Office/General Manager
Renuka Hospitality (HI EXPRESS)
12.2021 - Current
Font Office /Sales and Revenue Manager
Holiday Inn Express Altus
01.2015 - 04.2017
Front Desk Manager
Quartz Mountain Resort
07.2010 - 07.2011
Front Desk Agent/ Front Desk Manager
Holiday Inn Express Kalamazoo
06.2007 - 07.2010
High School Diploma -
Delton Kellogg High School