Logan Hair

Lead Cake Decorator

Lowes Foods

10.2023 - 04.2024

Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
Increased bakery sales by showcasing innovative cake designs in-store and on social media platforms.
Managed inventory of decorating supplies, ensuring timely replenishment and minimizing downtime.
Maintained high standards of cleanliness in the workspace, adhering to food safety regulations.
Expanded clientele base through word-of-mouth referrals, resulting from exceptional customer service experiences provided during consultations.
Developed strong relationships with clients through excellent communication and attention to detail.
Collaborated with team members to develop new techniques and decoration styles, improving overall quality.
Streamlined the cake decorating process for increased efficiency and reduced waste.
Optimized productivity by efficiently allocating tasks among team members based on individual strengths and workload capacity.
Mentored junior decorators, fostering a positive work environment and promoting professional growth.
Consistently met tight deadlines for special orders, ensuring customer satisfaction and repeat business.
Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Designed specialty cakes for birthdays, and graduations.
Kept work area safe and sanitized by washing utensils, tools, and countertops.
Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Verified accuracy of orders while meeting strict deadlines on producing completed products.
Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
Followed food safety standards when handling ingredients.
Cleaned and maintained kitchen equipment and oven.
Packaged finished products for sale.
Prepared frostings and other toppings for cakes and pastries.
Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Monitored temperatures of ovens, proof boxes and other equipment.
Replenished bakery items in display cases.
Prepared dough for variety of pastries, cakes and breads.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Decorated cakes, cupcakes and other pastries according to customer requests.
Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Operated ovens and bakery equipment to prepare products according to recipes.