Logan Hall
Summary
Results-driven Network Engineer with 2 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
5
5
years of professional experience
Work History
Network Engineer
Express Clothing
08.2021 - 08.2023
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as routers, wireless Aps and other hardware.
- Collaborated with vendors to identify best options for optimizing network performance.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
Tier 2 Technical Support Specialist
Express Clothing
07.2018 - 07.2021
- Shepherded tier 1 and store managers through ongoing or multifaceted technical struggles to research long-term solutions.
- Assessed technical complexity of tickets to escalate to teams within Express.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
Education
No Degree - Computer And Information Sciences
MyComputerCareer.com / TechSkills
Columbus, OH06.2017
High School Diploma -
Hillsboro High School
Hillsboro, OH06.2011
Skills
- Technical Support
- Telecommunications Systems
- Cisco Wireless Routers and Switches
- Hardware and Software Configuration
- Hardware Installation
- Network Configuration
- SolarWinds
- Operation Monitoring
- Secure Network Infrastructure
- Systems Integration
- CISCO Installations
Timeline
Network Engineer
Express Clothing
08.2021 - 08.2023
Tier 2 Technical Support Specialist
Express Clothing
07.2018 - 07.2021
No Degree - Computer And Information Sciences
MyComputerCareer.com / TechSkills
High School Diploma -
Hillsboro High School
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