Logan Heine
Azle,TX
Summary
Interested in learning new skills , making money and aid in helping a growing company strive to new heights.
Dynamic Operations Supervisor with a proven track record at Versatile Industries V, LLC, excelling in safety oversight and customer relationship management. Spearheaded initiatives that enhanced product and service quality by XX%, leveraging expertise in operational planning and staff supervision. Renowned for driving performance improvements and fostering strong customer and team relationships.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
Versatile Industries V, LLC
McKinney, TX
05.2019 - Current
- Monitored staff performance and provided feedback for improvement.
- Developed strong relationships with customers through excellent customer service practices.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
- Recruited, interviewed and selected employees to fill vacant roles.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Implemented cost-saving measures throughout the organization's operations.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Oversaw quality control processes, achieving a XX% improvement in product and service quality.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Directed employees on how to use equipment properly and safely.
- Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Guided employees in handling difficult or complex problems.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Implemented customer service standards that increased client satisfaction.
- Trained, mentored and motivated employees to maximize team productivity.
- Trained new employees on proper job functions and company policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Implemented new operational procedures, resultingin an increase in process efficiency.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
- Educated customers about products and services offered by the company.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Acquired new customers and identified unique needs to deliver relevant products.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Produced sales documents, finalized deals and filed records.
- Identified customer needs by asking questions and advising on best solutions.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Resolved customer complaints promptly and efficiently.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Negotiated deals and handled complaints or objections.
- Tracked changes in computer system to keep records current and accurate.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Provided timely updates to customers regarding their orders or requests.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Managed daily delivery and work schedules to maximize coverage.
- Scheduled loads according to priority and available equipment.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Advised personnel about accidents, weather conditions or other hazards.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Relayed work orders, messages or information using telephones or two-way radios.
- Prepared daily work and run schedules.
- Monitored changes in delivery schedule and communicated changes to customers.
- Assigned drivers to appropriate routes based on customer needs.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Investigated and resolved customer and vendor issues to retain business.
- Answered customer requests with information about product availability, shipping information and status updates.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Ensured compliance with safety regulations and company policies.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Developed strategies for improving efficiency within the dispatch department.
- Ordered supplies or equipment to issue to personnel.
- Documented services performed, operations information, and dispatch details in system.
- Participated in team meetings discussing changes in procedures or processes.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Performed routine maintenance by inspecting drives, motors or belts.
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
- Recorded type and cost of maintenance or repair work.
- Diagnosed mechanical problems using computerized diagnostic equipment.
- Repaired machines, equipment or structures using tools or equipment.
- Estimated costs to repair machinery, equipment or building structures.
- Implemented troubleshooting techniques to resolve issue.
- Performed routine maintenance and repairs on vehicles, such as oil changes, brakes, alignments, suspension work and tune-ups.
Pool Supervisor
West Texas Sparkling Waters Pool Service, LLC
Odessa, TX
12.2018 - 04.2019
- Conducted routine inspections of all equipment associated with swimming pools, spas, hot tubs and fountains to ensure proper operation.
- Installed new pool equipment, including pumps, filters, heaters, and automated chemical feeders.
- Completed scheduled appointments on time to drive quality service.
- Conducted pool openings and closings at the beginning and end of the season, including winterizing pools.
- Assisted with new employee training by educating staff on policies and procedures.
- Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
- Completed seasonal shutdown of pools by draining, covering and storing equipment.
- Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.
- Evaluated customer feedback regarding services provided and made necessary adjustments accordingly.
- Managed travel and service time effectively, avoided over-scheduling and committed to on-time arrival for customer service.
- Inspected pool equipment for proper functioning of pumps, filters and control equipment.
Welder Helper
Shaken A Welding and Fencing
Gordon, TX
08.2017 - 05.2018
- Prepared broken parts for welding by properly grooving and scarfing surfaces.
- Record production information on daily logs as directed by supervisor.
- Cleaned and prepared construction sites by removing debris and possible hazards.
- Inspect completed welds to ensure they meet standards or specifications.
- Test welded surfaces to evaluate strength of joints.
- Read blueprints, sketches and job orders to determine the specific welding requirements.
- Mixed, poured, and spread concrete, asphalt gravel, and other materials.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Assisted with diverse construction challenges to help team and customer.
- Completed measurements, layouts and job site preparation to reduce downtime.
- Brought supplies, equipment and tools to work locations.
- Positioned, aligned or sealed concrete wall sections or pipes.
- Examined final products for conformance with quality and design standards.
- Welded components in flat, vertical, or overhead positions.
- Prepared workpiece edges by grinding, cutting, buffing or bending to verify snug fit.
- Measured workpieces with straightedges or templates to conform with specifications.
- Maximized shop organization and equipment lifespan by maintaining equipment.
- Positioned and secured workpieces using hoists, wire and banding machines or hand tools.
Metal Framer
Rock Bottom Construction
Santo, TX
01.2017 - 07.2017
- Collaborated with construction foreman to establish and confirm task sequences and reinforcing requirements.
- Read blueprints and drawings to determine the specific framing requirements.
- Received structural steel and moved it to modular locations.
- Assemble metal frames by bolting or welding pieces together.
- Operated cranes appropriately to hoist metal components into required areas.
- Inserted additional sealing, wiring and insulating materials based on job-specific requirements.
- Supervised crew members in proper steel placement in locations.
- Studied and understood blueprints and specifications before beginning work on projects.
- Cut metal studs, tracks and other structural components to size, using hand tools or power saws.
- Provide assistance to other workers such as electricians during installation processes when needed.
- Encouraged workers to take precautions to prevent mishaps and injuries on job sites.
- Operated and maintained a variety of equipment including hand and power tools.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Stacked and arranged products on pallets according to size and weight requirements.
- Inspected finished projects for quality assurance purposes before handing off to customer.
- Transported heavy items from one location to another using hand trucks or carts.
- Performed regular servicing and preventive maintenance on assigned equipment.
- Lubricated, cleaned or repaired machinery or equipment.
- Mixed, poured, and spread concrete, asphalt gravel, and other materials.
- Repaired damaged drywall sections including taping joints and applying texture coats as needed.
Landscape Foreman
Self-employeed
Weatherford, TX
03.2014 - 01.2015
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-effective pricing.
- Assisted in budgeting and quoting landscaping projects, including labor, materials, and timelines.
- Maintained cleanliness and organization of work areas, tools, and equipment.
- Delegated daily landscaping tasks for installations, repairs and regular maintenance.
- Pruned trees and bushes to improve visibility and shape.
- Communicated with current and prospective customers regarding services and pricing.
- Ensured proper maintenance of equipment and tools used by crews.
- Met with clients to discuss landscaping project process and deliver details regarding completion and proper plant care.
- Managed planting, mulching, and edging of all landscape areas.
- Maintained accurate records on labor hours, material costs, and job progress.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Assisted in the selection of plants, shrubs, trees, and other materials for landscaping projects.
Roustabout Hand
Engineered Pipeline Systems, Inc.
Odessa, TX
03.2014 - 01.2015
- Worked on job sites and assigned locations, installing and repairing pipes, valves and pumps.
- Operated manual and power tools to move objects or materials.
- Bailed oil into barrels and cleaned up drilling area.
- Participated in company safety meetings to learn different ways to alleviate accidents.
- Participated in rigging up and down operations for loading and unloading of heavy items.
- Handled various manual operating and maintenance tasks as directed by company's policies and standards.
- Completed daily reports detailing work performed, hours worked, and any issues encountered during the shift.
- Performed general labor duties such as digging, hauling, lifting, shoveling, and operating various tools.
- Connected hoses and other components for servicing rigs and vessels.
- Filled out job or shift report forms for supervisors.
- Assisted with pressure testing operations on pipelines.
- Assisted in the maintenance and repair of oilfield equipment.
- Inspected equipment for proper functioning prior to use.
- Ensured that all safety protocols were followed during operations.
- Performed basic welding tasks such as cutting metal pieces and grinding edges.
- Worked closely with crane operators to ensure safe transportation of materials around worksites.
- Transported equipment from one job site to another.
- Installed valves and piping systems according to specifications provided by engineers or supervisors.
- Inspected equipment before and after use to increase longevity and maximize safety.
- Safely operated forklift and aerial lift to move machinery around floor.
- Monitored fluid levels in tanks and reservoirs.
- Adjusted equipment to prepare for excavating and boring geological materials.
- Removed debris after extraction activities to clean work area.
- Communicated effectively with supervisors about job progress or any necessary changes in plans.
Fuel Technician
Texas Pride Fuels
Springtown, TX
01.2013 - 01.2014
- Cleaned up spilled fluids around refueling stations immediately after accidents occurred.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Conducted regular maintenance checks on fueling equipment to identify potential issues or malfunctions.
- Fueled all equipment on fracing pad. Maintained fuel log of how much fuel we used , stages and job. Operate a drive fueling bobtail around pad and also to get more fuel from the transport truck.
Water Transfer Supervisor
Caprock Energy Services, LLV
Ozona, TX
06.2013 - 12.2013
- Monitored gauges and pressure pumps throughout tasks to check safety and operational performance.
- Prepared reports on operational performance, safety issues, cost savings initiatives and other relevant topics related to water transfers.
- Advised management on best practices for optimizing efficiency of water transfer processes.
- Used forklifts, pumping equipment and air compressors frequently.
- Collected samples to assess water quality and tested for pH, hardness and sediment levels.
- Connected pump hoses and pipelines to transfer material.
- Inspected water distribution systems for leaks or other malfunctions.
- Transported materials from one location to another in accordance with specific instructions given by management.
- Provided technical support services for customers regarding their water transfer needs.
- Performed water transfer operations, including setting up and operating pumps and related equipment.
- Participated in training sessions designed to enhance knowledge and understanding of current industry standards.
- Refilled and replaced chemical containers to prevent shortages and delays.
- Inspected tools in field and in shop to verify functionality and effectiveness.
- Utilized problem-solving skills to troubleshoot any issues with the system or its components.
- Communicated effectively with colleagues and supervisors about progress made on projects or assignments.
Education
High School Diploma -
Weatherford Highschool
Weatherford, TX05-2011
Skills
- Safety oversight
- Performance monitoring
- Customer relationship management
- Warehouse operations
- Operational planning
- Staff supervision
- Dispatch
- Sales
- Management
- Hiring process
Affiliations
- Athletic
- Hardworker
- Great Attendace
- Driven
References
References available upon request.
Timeline
Operations Supervisor
Versatile Industries V, LLC
05.2019 - Current
Pool Supervisor
West Texas Sparkling Waters Pool Service, LLC
12.2018 - 04.2019
Welder Helper
Shaken A Welding and Fencing
08.2017 - 05.2018
Metal Framer
Rock Bottom Construction
01.2017 - 07.2017
Landscape Foreman
Self-employeed
03.2014 - 01.2015
Roustabout Hand
Engineered Pipeline Systems, Inc.
03.2014 - 01.2015
Water Transfer Supervisor
Caprock Energy Services, LLV
06.2013 - 12.2013
Fuel Technician
Texas Pride Fuels
01.2013 - 01.2014
High School Diploma -
Weatherford Highschool