Logan Hipp
Alpharetta,GA
Summary
Passionate about delivering exceptional customer experiences, I thrive in dynamic, client-focused environments where I can apply my strengths in communication, critical thinking, and problem-solving. With hands-on experience as a Customer Experience Specialist at Bald Ridge Marina and a Service Coordinator at Brunswick Corporation, I’ve developed a strong foundation in customer service, public speaking, and sales. Known for being personable, adaptable, and reliable, I excel in team settings while taking ownership of individual responsibilities to drive results and support lasting client relationships.4o
Overview
1
1
year of professional experience
Work History
Customer Experience Specialist
Bald Ridge Marina
05.2024 - 08.2024
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Service Coordinator
Brunswick Corporation
05.2023 - 08.2023
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained conditions of equipment to ensure a quality experience for members.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Education
Bachelor of Science - Finance Major, Minor in Economics
The University of Alabama
Tuscaloosa, AL05.2026
Skills
- Critical Thinking
- Spreadsheets (Microsoft Excel)
- interpersonal Skills
- Financial Analysis
- Credit Card Transaction Processing
- Time Efficiency
- Customer Engagement
- Communication
- Operational Planning
- Financial Accounting
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Experience Specialist
Bald Ridge Marina
05.2024 - 08.2024
Service Coordinator
Brunswick Corporation
05.2023 - 08.2023
Bachelor of Science - Finance Major, Minor in Economics
The University of Alabama
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