Logan Hodge
West Des Moines,IA
Summary
Accomplished Ramp Agent Supervisor with solid background in airline ground operations and team leadership. Demonstrated ability to coordinate ramp services, ensuring efficient aircraft turnaround and on-time departures. Skills include strong problem-solving capabilities, effective communication, and proven commitment to safety protocols. Previous roles show significant contribution to operational efficiency improvement through resourceful management and procedural enhancements.
Overview
6
6
years of professional experience
Work History
Ramp Agent Supervisor
Unifi
Des Moines, Iowa
2026.04 - Current
- Supervised ramp operations to ensure timely aircraft handling and safety compliance.
- Monitored daily operations to ensure efficient loading and unloading of aircrafts.
- Managed loading and unloading of baggage and DASH between aircraft and terminal.
- Trained new ramp agents on safety protocols and operational procedures for efficiency.
- Monitored equipment usage and maintenance to ensure optimal functionality and safety.
- Led team briefings to enhance performance, resolve concerns, and foster collaboration.
- Identified and addressed departmental improvement areas through implemented corrective actions.
- Scanned bags planeside onto aircraft as an ALA.
- Conducted weight and balance calculations using ALIS and LOADTRAC.
Ramp Agent
Unifi
Des Moines, Iowa
2025.10 - 2026.04
- Operated ground support equipment for safe aircraft handling.
- Operated belt loaders, push-back tractors and aircraft tugs daily.
- Loaded and unloaded baggage from aircraft efficiently.
- Coordinated with team members to ensure timely departures.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Ensured proper weight balance on aircraft by loading baggage in the proper bin accordingly planned on ALIS.
- Connected ground power units and pre-conditioned air hoses to aircraft after aircraft arrival.
- Conducted inspections of equipment before and after use.
- Assisted in training new ramp agents on operational procedures.
- Followed all safety procedures such as using Hi-Viz gear while working on the ramp.
Server
Jethros BBQ
Altoona, IA
2020.11 - 2025.08
- Delivered exceptional customer service in fast-paced dining environment.
- Ensured customer satisfaction through attentive service, fostering repeat patronage.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained cleanliness of dining area while adhering to health standards.
- Sanitized tables and chairs after each customer to maintain a clean environment. to prepare dining area for next customers.
- Trained new employees on restaurant procedures and plating techniques, streamlining onboarding process.
Education
Associate of Applied Science - Criminal Justice
Iowa Central Community College
Fort Dodge, IA2025-05
Skills
- Team collaboration
- Supervisory training
- Customer service
- Problem solving
- Effective communication
- Baggage handling
- Ground operations
- Passenger assistance
- Aircraft tug operation
- Problem-solving
- Marshaling aircraft
- Heavy lifting
- Safety procedures
- Pushback and towing
- Dependable and responsible
Timeline
Ramp Agent Supervisor
Unifi
2026.04 - Current
Ramp Agent
Unifi
2025.10 - 2026.04
Server
Jethros BBQ
2020.11 - 2025.08
Associate of Applied Science - Criminal Justice
Iowa Central Community College